Steam support hasn't gotten back to me.

[Troyboy]

Two weeks ago my Steam account made a weird error. My games are split up into two drives, the games that are on my primary drive are playable but the games on my second drive are listed as uninstalled even though they're not.
I know it's a simple case of Steam forgetting the install directory but when I tried to use the fix that's listed in Steam support it didn't work.
It says to just select the directory that your games are in and add it to steam, but when I do that an error flashes up and says "file must be empty".
So I'm without most of my games and Valve won't get back to me even though I've written to them a few times.
Any advice?

[Aesthetic]

Change install directory to the proper drive. That's all I will say since you think PC sucks

[Utage]

Valve will get back to you eventually, it just takes time.
You have to understand they get hundreds if not thousands of support tickets a day, so...
Just be patient. Also, writing multiple times won't help. If anything it might make the wait even longer.

[Troyboy]

Originally posted by Nightenhelser:

Change install directory to the proper drive. That's all I will say since you think PC sucks

Would've thought the joke was obvious seeing as how I'm clearly a PC gamer. But anyway, I tried that already and it keeps flashing that error I said.

[Troyboy]

Originally posted by Utage:

Valve will get back to you eventually, it just takes time.
You have to understand they get hundreds if not thousands of support tickets a day, so...
Just be patient. Also, writing multiple times won't help. If anything it might make the wait even longer.

Really? I've found them to be fairly snappy in the past. They got back to me in two hours just the summer sale when I needed them to authorize out of country purchases. Fair enough, it's different when they're losing money because of your problem but I've never had problems with them in the past.

[HLCinSC]

Originally posted by Troyboy:

Originally posted by Utage:

Valve will get back to you eventually, it just takes time.
You have to understand they get hundreds if not thousands of support tickets a day, so...
Just be patient. Also, writing multiple times won't help. If anything it might make the wait even longer.

Really? I've found them to be fairly snappy in the past. They got back to me in two hours just the summer sale when I needed them to authorize out of country purchases. Fair enough, it's different when they're losing money because of your problem but I've never had problems with them in the past.

What happens if you try to install them then when it asks where select the directory on the other drive as if you were installing it for the first time?

[Silicon Vampire]

I've had this happen four or five times in the last several weeks and it is frustrating.

All I've ever has to do is point Steam back to the proper locations and they show up as installed again.

However, most still want to run the "first time setup" at that point. This isn't a big deal except on games that have limited install DRM. Thankfully, there aren't many of those but it still has cost me a couple of installs on a couple of games...

[Troyboy]

Originally posted by HLCinSC:

Originally posted by Troyboy:

Really? I've found them to be fairly snappy in the past. They got back to me in two hours just the summer sale when I needed them to authorize out of country purchases. Fair enough, it's different when they're losing money because of your problem but I've never had problems with them in the past.

What happens if you try to install them then when it asks where select the directory on the other drive as if you were installing it for the first time?

It gives the option of my default directory on my SSD or make a new directory on my second hard drive. When I try to add my steamapps folder on my E:/ drive back to Steam it just keeps saying "File needs to be empty". It's very frustrating.

[Troyboy]

Originally posted by Silicon Vampire:

I've had this happen four or five times in the last several weeks and it is frustrating.

All I've ever has to do is point Steam back to the proper locations and they show up as installed again.

However, most still want to run the "first time setup" at that point. This isn't a big deal except on games that have limited install DRM. Thankfully, there aren't many of those but it still has cost me a couple of installs on a couple of games...

It happened to a friend a month ago too, he just did the standard fix and it worked for him. It isn't working for me though, unless I'm doing something wrong.

[HLCinSC]

Originally posted by Troyboy:

Originally posted by HLCinSC:

What happens if you try to install them then when it asks where select the directory on the other drive as if you were installing it for the first time?

It gives the option of my default directory on my SSD or make a new directory on my second hard drive. When I try to add my steamapps folder on my E:/ drive back to Steam it just keeps saying "File needs to be empty". It's very frustrating.

1.how about move your existing files to somewhere else on the drive.

2. Then attempt to install all the games you are missing

3. Quit Steam

4. Replace the new folder/directory with the old run you moved prior

5 open Steam back up and see if it recognizes the files

[Troyboy]

Originally posted by HLCinSC:

Originally posted by Troyboy:

It gives the option of my default directory on my SSD or make a new directory on my second hard drive. When I try to add my steamapps folder on my E:/ drive back to Steam it just keeps saying "File needs to be empty". It's very frustrating.

1.how about move your existing files to somewhere else on the drive.

2. Then attempt to install all the games you are missing

3. Quit Steam

4. Replace the new folder/directory with the old run you moved prior

5 open Steam back up and see if it recognizes the files

Presumably you mean attempt to install the missing games but cancel it?

[Silicon Vampire]

Lemme think a minute or three, if we can't do it directly, I know we can do it with a work a round...

[HLCinSC]

Originally posted by Troyboy:

Originally posted by HLCinSC:

1.how about move your existing files to somewhere else on the drive.

2. Then attempt to install all the games you are missing

3. Quit Steam

4. Replace the new folder/directory with the old run you moved prior

5 open Steam back up and see if it recognizes the files

Presumably you mean attempt to install the missing games but cancel it?

Don't cancel them allow them to all be allocated and start downloading then exit Steam and replace it with the old files.

[Troyboy]

Originally posted by HLCinSC:

Originally posted by Troyboy:

Presumably you mean attempt to install the missing games but cancel it?

Don't cancel them allow them to all be allocated and start downloading then exit Steam and replace it with the old files.

I see what you mean. ♥♥♥♥, that would take a long time. I think I have close to a hundred games on that drive. Ugh, I ♥♥♥♥♥♥♥ hate Valve sometimes with this ♥♥♥♥♥♥♥♥.

[Muppet among Puppets]

Originally posted by Silicon Vampire:

.
However, most still want to run the "first time setup" at that point. This isn't a big deal except on games that have limited install DRM. Thankfully, there aren't many of those but it still has cost me a couple of installs on a couple of games...

Thats why those games should collect dust in stores

[Silicon Vampire]

Whoa! It is easier than that. please be patient.