An unexpected error has occurred. Your purchase has not been completed. Please contact Steam Support.

[*M*]

Hello, i was trying to add some fund to my steam wallet via Visa and Paypal but neather of them worked and i got that message. Ive contacted Steam support 08.02.15 and stil waiting for a any answer.

[ShaDogJK]

the same problem, does someone know how to solve this?

[Seretti]

Wait until they reply. There are a lot of tickets ahead of yours.

[*M*]

i am waiting, and asking community if they know how to fix this or what cused the problem.

[Teaser]

same thing for me.. trying to buy darkest dungeon since saturday

[Teaser]

you've been waiting 7 days for a response? unreal, i was hoping to get this figured out today guess i'll be waiting a week or more.

[☭Erik☭]

me too .....

[ShaDogJK]

Originally posted by E r i k:

me too .....

did u solve ur problem, friend?

[KimmJunn]

had same problem.. tried to purchase a game and this what i got "An unexpected error has occurred. Your purchase has not been completed. Please contact Steam Support"

[*M*]

yeah mate, same thing happend to me as you allready figured. and i wrote to 08.02.15 and it takes some time to get help with this, or it seems like it. i dont rly know what happend just so anoying because im cant buy games i need (those who are on sale), quit anoying.

[ReBoot]

As of "what caused", there are other threads about this topic and some of them contain explanations. Remember, you're not the only one to post in this forum!

[光]

I have the same problem when I try to add some fund and steam support reply is not helping at all, so I buy wallet from other seller / using code instead. After that I have the same problem again when I tried to buy some games at steam store, I contacted steam support and after 18 days (4 reply between me and steam support) their reply still not helping..only ask whether I'm using VPN or not, etc. And now, today at 1AM GMT+7 [I'm from Indonesia], valve release new CM Arcana in dota2 store, so I sell my CSGO keys in market and have S$39.90 steam wallet and then try to buy CM Arcana at dota2 store. Guess what?

"Error There seems to have been an error initializing or updating your transaction. Please wait a minute and try again or contact support for assistance. Visit Steam Support"

I already tried many ways to solved it. Waiting, Steam Support, Steam FAQ, Googling, Search in forum, Youtube, etc. And the conclusion is : "Just wait, maybe 1-2 days, 1-2 weeks or maybe a year..It depends on your luck..just try to buy it again at random times or try your luck at steam support because from my personal experience, steam support reply didn't help me at all.

Here my full conversation :
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1 Message by you on Fri, 2nd Jan 2015 1:04
1.Go to store
2.Add a game to cart
3.Purchase for myself
4.Payment method - My steam wallet
5.There seems to have been an error initializing or updating your transaction. Please wait a minute and try again or contact support for assistance.
6.Contact steam support
7.Wait for reply while the sale is gonna end soon

Country - Indonesia
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2 Message by you on Sun, 4th Jan 2015 5:11
This message keep appear every time I tried to purchase spotlight item at dota 2 store.

"Error
There seems to have been an error initializing or updating your transaction. Please wait a minute and try again or contact support for assistance.

Visit Steam Support"
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3 Message by Support Tech Dresden on Mon, 5th Jan 2015 14:43
Hello David,

Thank you for contacting Steam Support.

We apologize for the delay.

If you are using IP proxy or VPN software, please disable it or remove it from your computer. Such software is known to cause issues with purchasing through the Steam Store and connecting to the Steam network or game servers.

Regardless of whether or not you were knowingly using IP proxy or VPN software, please test the issue again. Let us know if this does not resolve the issue.
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4 Message by you on Sun, 11th Jan 2015 23:16
I'm not using IP proxy or VPN Software, and still have same error.
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5 Message by you on Sun, 11th Jan 2015 23:22
Here some SS, and this problem is often occurs every time I tried to purchase in steam store or dota2 store even in community market.
http://postimg.org/image/v4rexocfl/
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6 Message by Support Tech Dresden on Tue, 13th Jan 2015 16:42
Hello David,

We can change the currency for your future purchases. However, for financial and tax reasons, we must confirm that you are currently living in the country you are contacting us from before we can switch the currency.

Please scan a copy of your driver's license, ID card, passport or an official document that proves current residency and attach it to this ticket. As soon as we have that information we will be able to convert your account's default currency.

Thank you for your understanding and patience with this issue.

Please follow these instructions to upload images to your support ticket:

1) Log in to your support account
2) Navigate to the 'Ask a Question' tab (where you would normally write your support tickets)
3) To attach a photo to your ticket, navigate to 'You May Upload an Attachment' (underneath the text entry field)
4) Click 'Add Attachment' to reveal the uploading interface
5) Click on the 'Browse' button to locate the file on your computer
6) Once you have located the file, select it in the browser window and click 'Open'

[NOTE: At this point, if you need to upload more than one image, you may do so by following steps 3 through 6]

7) Submit your ticket, once you have finished attaching the required images

If you have any further questions, please write back to us.
7 Message by you on Wed, 14th Jan 2015 4:31
Here my driver's license
Thanks for the support with this issue.
8 Message by Support Tech Dresden on Sun, 18th Jan 2015 10:19
Hello David,

The Steam Wallet currency associated with your Steam account has been updated.

Please exit Steam and log back into your account. This should resolve the issue.

You may now complete purchases with a payment method registered to your new region.

Let us know if you have any other questions.
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9 Message by you on Sun, 18th Jan 2015 11:33
I live in Indonesia, can you please change my Steam account currency to Indonesian Rupiah (IDR)?

Because after I exit Steam and log back into my account, the currency change to Singapore dollar.
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10 Message by Support Tech Dresden on Tue, 27th Jan 2015 14:55
Hello David,

We apologize for the delay.

Your Steam account's currency is correct. We will be unable to change it.

Prices in the Steam Store are set on a region by region basis. The price and currency displayed are the set prices for those games and items based on your location.

Steam is always working to implement as many local currencies and payment methods as
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Sorry for my long post

[*M*]

Originally posted by Eclair Farron:

I have the same problem when I try to add some fund and steam support reply is not helping at all, so I buy wallet from other seller / using code instead. After that I have the same problem again when I tried to buy some games at steam store, I contacted steam support and after 18 days (4 reply between me and steam support) their reply still not helping..only ask whether I'm using VPN or not, etc. And now, today at 1AM GMT+7 [I'm from Indonesia], valve release new CM Arcana in dota2 store, so I sell my CSGO keys in market and have S$39.90 steam wallet and then try to buy CM Arcana at dota2 store. Guess what?

"Error There seems to have been an error initializing or updating your transaction. Please wait a minute and try again or contact support for assistance. Visit Steam Support"

I already tried many ways to solved it. Waiting, Steam Support, Steam FAQ, Googling, Search in forum, Youtube, etc. And the conclusion is : "Just wait, maybe 1-2 days, 1-2 weeks or maybe a year..It depends on your luck..just try to buy it again at random times or try your luck at steam support because from my personal experience, steam support reply didn't help me at all.

Sorry for my long post :happyelf:

Seems like this is gonna take longer than i expected, if steam support fix this for you, if so would you mind posting here how or what to do. thanks

[光]

@slayer : Still waiting for steam support reply, hope they can help me to fix this problem too, and yes, I will post it here if their give another reply, so all of us who have the same problem can try it too, maybe it will work for someone :)

[Teaser]

still waiting... :(

[Monkey Man]

I'm experiencing the same issue-
"There seems to have been an error initializing or updating your transaction. Please wait a minute and try again or contact support for assistance".

Have opened a ticket and trawled the internet for answers, but am yet to get a reply or find a fix.