CD KEY

[✪ Huckleberry Finn]

I bought CS:GO cd key last year from gaming web site in my country , I activated it and played cs till january 2015 when I got restriction from Steam Support , I wrote a Support Ticket and yesterday I got reply from steam support that i need to prove that I own account , so I need to send them csgo cd key and support ticket number , as I always delete my mails (I dont know why) i also deleted mail with cd key from Site where I bought it , so now I can not find my cd key anywhere ? Can somebody help me , is there anyway where I can find my cd key in game or on steam ??

Thank You

[🥛🥛🥛🥛🥛]

Did you delete the email from your deleted mail folder? It might still be there. It seems odd that Valve would ask for a CD key after you've already been playing the game.

[✪ Huckleberry Finn]

Yes I deleted all my email from all folders every 2-3 months :/

[🥛🥛🥛🥛🥛]

Maybe you could ask the retailer you bought it from to resend the same CD key they sent to your email, with your email address as proof? Might work.

[✪ Huckleberry Finn]

I asked them and they sent me picture from their bank system account where I can see my payment and what game I bought , then I asked them for cd key (actually email with cdkey which they sent to me) and they said that they cant find it , but they will try to do their best ..

[🥛🥛🥛🥛🥛]

It's at least something, just hope that they can do that I suppose :|

[✪ Huckleberry Finn]

Yes I hope so , because I got restricted for nothing and I wait 18 days for reply from Steam Support .. I red on other forums from 2008-2009 , that if I type ''status'' in console in CSGO then cdkey should appear , but when i type it I got 8 numbers , but I am not sure that that is my cdkey .. Thanks for help and time , appreciate that :)

[Tev]

引用自 waipezlele：

Yes I hope so , because I got restricted for nothing and I wait 18 days for reply from Steam Support .. I red on other forums from 2008-2009 , that if I type ''status'' in console in CSGO then cdkey should appear , but when i type it I got 8 numbers , but I am not sure that that is my cdkey .. Thanks for help and time , appreciate that :)

https://support.steampowered.com/kb_article.php?ref=7480-wusf-3601
Valve CD Keys in this format: ####-#####-####
Valve CD Keys in this format: 1AB2C-D3FGH-456I7-JK8LM-NOP9Q
Valve CD Keys in this format: 1AB2C-D3FGH-456I7

8 keys don't really cut it.

https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762
Anything else in here you could use?

I do believe the CD-key is limited to only physical phamplets that came with a physical retail copy of a game.

[✪ Huckleberry Finn]

Oh I was lucky , they've found it yesterday and they sent it to me .. I replied to Support with it .
But 1 more question , I was waiting 18 days for reply to my ticket , now when they replied and I reply back will it take another 10+ days?

[Tev]

引用自 waipezlele：

Oh I was lucky , they've found it yesterday and they sent it to me .. I replied to Support with it .
But 1 more question , I was waiting 18 days for reply to my ticket , now when they replied and I reply back will it take another 10+ days?

Likely not; I do still think a virtual copy of a CD-key is insufficient - but good luck with that.

[✪ Huckleberry Finn]

What do you mean insufficient ? They told me to send them cdkey and handwrite support ticket number under the cd key , here : "If you registered software purchased at a retail location, please handwrite your Support Ticket Number ****-****-**** directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy."

[Tev]

引用自 waipezlele：

What do you mean insufficient ? They told me to send them cdkey and handwrite support ticket number under the cd key , here : "If you registered software purchased at a retail location, please handwrite your Support Ticket Number ****-****-**** directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy."

I'll ask you this:

How are you going to handwrite the support ticket number under the CD-key that is virtual?

It has to be on a paper pamphlet, look at this:
https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762
---> https://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg

[✪ Huckleberry Finn]

I wrote down cd key on my pc , printed it , then handwrited support ticket number under it , took a photo and send to Steam Support ..

[Tev]

引用自 waipezlele：

I wrote down cd key on my pc , printed it , then handwrited support ticket number under it , took a photo and send to Steam Support ..

I kinda figured; I just doubt it's going to work. - But I guess it's still better than nothing.

If a game was registered to the account using a physical retail CD key, please provide the following with your Support Ticket

[✪ Huckleberry Finn]

It has to work , no other way man .. I bought it from online game shop in my country , they send me email with CD KEY , I wrote cd key on steam activation for game , played CS with no problems.. So there are 2 ways to do it , 1st like I do , 2nd I could take photo from email where I received CD KEY and then another photo with support ticket number , they are very clear on that : "please handwrite your Support Ticket Number 3220-WPJM-1178 directly on the quick reference card or sticker above the cd key" , that's what I did

[Felix]

Your own print out will not suffice.

You must supply valid proof of ownership, as detailed in this Support FAQ:
https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762