Videos not playing

[starfishy]

Hello

I have this problem in the steam client where the videos (like trailers for games) are displaying black screen but with audio, so no video display. I also had this problem in Chrome browser (Firefox worked just fine), which I was able to fix with the following actions=
Go to chrome://flags
--> Search for 'Choose ANGLE graphics backend', select D3D9.

But i don't know how to do this in the steam client and now i'm thinking my gpu drivers are to blame for this. I currently only use the iGPU of my cpu (AMD)(i'll buy gpu soon). This issue started when i tried to install an older GPU and its drivers but it ended up being unsupported by the UEFI and the driver kept failing to install so i removed the (very) old GPU again. Then i installed the driversoftware for the iGPU again... and everything worked except these chrome videos.

So now before i use DDU to delete all video drivers and reinstall everything, i thought asking here if anyone knows a simple fix or what may be the cause of this.

[starfishy]

For anyone in the future who may stumble upon this problem, I fixed it. But i still think i'll have to reinstall drivers probably.

Steam > Settings > Interface
Enable GPU accelerated rendering in web views (requires restart) > OFF

Now the videos are working. Just like in the Chrome browser when i disabled hardware acceleration it also worked. (But in chrome browser atm i have hardware acceleration enabled + the D3D9 fix thing) so probably something wrong with my GPU drivers.

[PearlJammer]

I finally found what I needed! First of all, thank you for the time you take to help others.

My problem, although with the same solution, is a bit different from yours. I bought a new PC with an RTX 4700, I noticed I have these black boxes flickering all around, and discovered on REDDIT that the problem only occurs in chromium based browsers, which is valid for Steam browser.

I discovered that, for example, in Chrome or Edge, disabling “Use hardware acceleration when available” fixes the problem" BUT if you really want to continue with "hardware acceleration" turned on, the solution is exactly what you mentioned, this one:

Go to chrome://flags
--> Search for 'Choose ANGLE graphics backend', select D3D9.

So the problem with the browser was solved, but the same issue happens to me on Steam, on the store page, streams etc because everything is chromium based. Those flickering black boxes! Trying to solve this, yesterday by myself I´ve discovered yesterday the solution you mentioned in the second post alone.

"Enable GPU accelerated rendering in web views (requires restart) > OFF"

...and it really solved the problem, unfortunately not having this option active causes screen tearing when I scroll on the Steam platform, so I was looking for how I could change the " ANGLE graphics backend' options on Steam, to keep Enable GPU accelerated on and get rid of the tearing.

Hope you can help me with this...... sorry If i was not clear in any aspect. Please, I really need help with this.

[PearlJammer]

Example of what I´m dealing

https://www.reddit.com/media?url=https%3A%2F%2Fi.redd.it%2Fafter-switching-to-4070-i-get-these-black-boxes-occasionally-v0-xubmz8i6eqwb1.jpg%3Fs%3D81f53a680b8e2d83ab615948b1c77cd01efab3a5

[starfishy]

Have you tested the other settings in the interface settings? The one above and below the GPU acceleration setting. It's worth a try.

It seems this is a widespread bug for nvidea cards and windows. I searched a little bit but could not find a solution for you, there is a lot of info out there but not specifically a fix for steamclient. I'm sure you are not alone with this issue, if it's any consolation. This website might be interesting for you to try some fix...

https://www.techpowerup.com/forums/threads/youtube-discord-visual-studio-code-are-flickering-with-black-checkered-squares-vertical-lines-partial-solutions-to-this-issue.306623/

If nothing works i guess the last solution would be to stop using the steam client and log in on the steam website on a browser and use that instead.

[PearlJammer]

Again, I want to thank you for having the time to reply and trying to find a solution for my problem.

I will try the two options in the interface settings, if any of them solve the tearing I will report back.

Also will read all of the content of that Techpowerup Thread.... maybe I can reunite some more information.

You dont have any kind of screen tearing when you diable GPU accelerated rendering in web views?

What is your GPU and Windows version?

[PearlJammer]

Update: The option above, the one for enabeling "Smooth Scrooling on Web Pages" solved the problem.

True that the scrolling gets a little less smooth, but the tearing is complety gone! This will work perfectly until they solve this crome based problem in some nvidia drivers.

Thank you so much!

[GuiKpel]

Ty solve my problem!

[PearlJammer]

This is still an issue?