Gems lost due to failed transaction, error

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MeFoX Aug 29 @ 10:20am

I've tried to exchange gems to 3 game cards and the error occurred - request can't be processed right now. Gems dissapeard, no cards received. THERE IS NO OPTION TO CONTACT WITH THE SUPPORT! I lost several hours to try!

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Showing 1-6 of 6 comments

↑↑↓↓←→←→BASelect Aug 29 @ 3:16pm

https://help.steampowered.com/en/wizard/HelpWithEconItems

MeFoX Aug 30 @ 12:07am

There is no contact to the support and there is no answer for my questions! I've spent several hours looking for help with no success. As I understand I just lost my gems an noone will help me? I can only spend money to purchase what I want? This is a pure extortion. In simple words, I was cheated by Steam/Valve and only way is to pay real money. No one, a real human won't look into my history and help me, right?

Last edited by MeFoX; Aug 30 @ 12:08am

JPMcMillen Aug 30 @ 9:53am

Originally posted by MeFoX:
There is no contact to the support and there is no answer for my questions! I've spent several hours looking for help with no success. As I understand I just lost my gems an noone will help me? I can only spend money to purchase what I want? This is a pure extortion. In simple words, I was cheated by Steam/Valve and only way is to pay real money. No one, a real human won't look into my history and help me, right?

Check your trade history. Make sure there wasn't a canceled trade that included the cards, followed by a completed trade that didn't.
Valve keeps records of pretty much everything, so nothing just disappears for no reason.

ᴹᴬᴰ|ɴᴇss Aug 30 @ 2:34pm

Originally posted by MeFoX:
There is no contact to the support and there is no answer for my questions! I've spent several hours looking for help with no success. As I understand I just lost my gems an noone will help me? I can only spend money to purchase what I want? This is a pure extortion. In simple words, I was cheated by Steam/Valve and only way is to pay real money. No one, a real human won't look into my history and help me, right?