Helppppp

[เจ๊ย้อยเองค่ะ]

My phone number is not a VOIP number, but it seems that your system has mistakenly identified it as one, which is preventing me from verifying my identity. What should I do in this situation? Is anyone else experiencing the same problem?

[Lilim]

Originally posted by เจ๊ย้อย:

My phone number is not a VOIP number, but it seems that your system has mistakenly identified it as one, which is preventing me from verifying my identity. What should I do in this situation? Is anyone else experiencing the same problem?

Why isn't my phone number working?

First, make sure you are entering your phone in international format (with '+' and your country code first).

Make sure that your country code is correct (Steam tries to guess where you are in the world, but you can also select your location from the menu below your phone number).

Valve does not allow certain phone numbers, such as VoIP numbers and numbers that cannot receive text messages. If your phone number is being rejected and you think that the rejection is in error, please contact Support by clicking on the "Help me with my issue" button.

From: Steam Guard Mobile Authenticator


Contact Steam Support.

[เจ๊ย้อยเองค่ะ]

Thank you for your advice. I am very confident that I entered my phone number correctly, and it is a number that can normally receive messages. I can use this number for banking and other services, but I cannot use it with Steam.

I have already contacted support, but I received the answer that Steam does not accept VOIP numbers. I would like to clarify that this is not a VOIP number, but I only received the reply to use another number.

Is there any way to explain to the support team so that they understand this number is not VOIP and that it is a mistake in the verification system?

[Lilim]

Originally posted by เจ๊ย้อย:

Is there any way to explain to the support team so that they understand this number is not VOIP and that it is a mistake in the verification system?

Just reply to their message. Keep talking to Steam Support