How do I restore my account without providing credit card information of the last purchase?

[Hakuna B♥nana]

The account was registered when I was still a student 10 years ago. So, the games were purchased with the credit cards of another guy, maybe one of my friends or my father.

But Steam requests the card owner's name, type of card, last 4 digits, and bill address. It was 10 years ago, the card had been replaced, and is no longer in use. Therefore, I cannot provide it.
Is there any other way to recover my account?

[Beardface31]

https://help.steampowered.com/en/faqs/view/40A0-8B4B-B54B-C51A

[nullable]

No. Valve needs to be sure you're the account owner. You have to meet the burdens of proof. All you can do is keep working with them. You can explain the situation and maybe they'll move on to other levels of proof. But if there are none and you have limited activity then you better start hunting down your old friend. Or hunting down the credentials you're missing.

And of course this is a lesson to dot your i's and cross your t's to keep track of your account credentials and steam backup codes. Because recovering your account and proving ownership can be a hassle. And in some cases if you really can't, you just lose the account.

My advice would be to start using a proper password manager to track accounts and details. Because you've seen how your current system doesn't work, and human memory is pretty fallible. Your best option is to store the information securely.

[Hakuna B♥nana]

Originally posted by nullable:

No. Valve needs to be sure you're the account owner. You have to meet the burdens of proof. All you can do is keep working with them. You can explain the situation and maybe they'll move on to other levels of proof. But if there are none and you have limited activity then you better start hunting down your old friend. Or hunting down the credentials you're missing.

And of course this is a lesson to dot your i's and cross your t's to keep track of your account credentials and steam backup codes. Because recovering your account and proving ownership can be a hassle. And in some cases if you really can't, you just lose the account.

My advice would be to start using a proper password manager to track accounts and details. Because you've seen how your current system doesn't work, and human memory is pretty fallible. Your best option is to store the information securely.

That's the issue I'm dealing with. Thanks for your response.

[Chronocide]

Originally posted by Hakuna B♥nana:

Originally posted by nullable:

No. Valve needs to be sure you're the account owner. You have to meet the burdens of proof. All you can do is keep working with them. You can explain the situation and maybe they'll move on to other levels of proof. But if there are none and you have limited activity then you better start hunting down your old friend. Or hunting down the credentials you're missing.

And of course this is a lesson to dot your i's and cross your t's to keep track of your account credentials and steam backup codes. Because recovering your account and proving ownership can be a hassle. And in some cases if you really can't, you just lose the account.

My advice would be to start using a proper password manager to track accounts and details. Because you've seen how your current system doesn't work, and human memory is pretty fallible. Your best option is to store the information securely.

That's the issue I'm dealing with. Thanks for your response.

Not that it helps you get access, but you might be able to get steam to delete the old account more easily than getting access.

The UK/EU each have their own GDPR, which allows for some sort of method to ask companies to delete you from their system without being logged in. I know you aren't those countries, but the framework is there, so steam might be able to help you towards that end.