Incorrect Email from Steam.

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Rg Jul 30 @ 2:49am

Greetings. After a trade I received an Email from steam with the following content:

Your Recent Steam Trade
....
You successfuly traded items on Steam with Steam member "<name>". Your Steam account initiated the trade.
Your account received 0 items in this trade. Your account lost 2 items in this trade.
.....

Which was wrong because I got 2 items, not lost them. I rechecked it in steam app and desktop version and everything is correct, I got 2 items, not lost them.
I also checked the E-mail itself, it looks official and address is correct (I search for all messages from noreply@steampowered.com and it is here with all the others).

Didn't find the option for support ticket for this issue so post here.

Last edited by Rg; Jul 30 @ 2:53am

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Showing 1-6 of 6 comments

Alogeno Jul 30 @ 3:30am

i had the same problem, they must have a bugged system, it's probably made to help people notice when they lose items in a trade

hy2k Jul 30 @ 3:38am

I had one of these too. Mine read the following, which made me think I got played by some new type of scam. I confirmed in game though, and I got the items I was supposed to. I lost one item, and gained X.

You successfuly traded items on Steam with Steam member "<name>". The other party initiated the trade.

Your account received one item in this trade. Your account lost X items in this trade.

A little less concerning, but Valve misspelled "successfully" lol.

Last edited by hy2k; Jul 30 @ 3:40am

Tandy Jul 30 @ 5:51am

I Confirm. Same.
The message in the steam email was incorrect, I did not lose items, I gained one.
The message is wrongly written in the opposite way of the actual trade.

Last edited by Tandy; Jul 30 @ 5:57am