Help, I can't receive the gift

[我去初音未来！]

I can't receive the gift from my friend when I click the gift message in notification it turn to item inventory and there's nothing. 😕

[Jaunitta 🌸]

Does the message show accept gift from friend
Region Restrictions. Due to regional price differences, some gifts cannot be sent to recipients located in other purchase regions.
Territory restrictions are noted on the Steam Store page. Steam Support cannot make changes to territory or language restrictions.
Here is a guide
please read on from
Other Common Questions
https://help.steampowered.com/en/faqs/view/2C02-3563-B72F-F117#accept