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Chillian Jun 21 @ 7:34pm
Website inaccessible with Firefox
When I try to visit the Steam website via Firefox, it hangs and never displays the page. It works fine with Edge.

This is a new PC build, and I copied my old Firefox profile over. I had trouble seeing any website after that, because of extensions that didn't come over properly. I deleted all that had been there, and then the rest of the web was fine. Just not Steam. I was forced to download the client via Edge.

Unfortunately, I didn't attempt to visit the site before I copied my old profile, so I don't know if that actually has anything to do with it. And it had been awhile since I visited Steam on my old machine, so I don't know if this was an existing problem.
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Showing 1-5 of 5 comments
ADUROZO Jun 21 @ 8:17pm 
q
#1
Phractured Jun 21 @ 8:32pm 
q
#2
nullable Jun 21 @ 10:42pm 
I only use firefox, the Steam site works fine. This is a problem on your system.
#3
rawWwRrr Jun 22 @ 12:59am 
Originally posted by Chillian:
When I try to visit the Steam website via Firefox, it hangs and never displays the page. It works fine with Edge.

This is a new PC build, and I copied my old Firefox profile over. I had trouble seeing any website after that, because of extensions that didn't come over properly. I deleted all that had been there, and then the rest of the web was fine. Just not Steam. I was forced to download the client via Edge.

Unfortunately, I didn't attempt to visit the site before I copied my old profile, so I don't know if that actually has anything to do with it. And it had been awhile since I visited Steam on my old machine, so I don't know if this was an existing problem.
Try: Settings > Privacy & Security >> Cookies and Site Data > Manage Data... >>
Choose "steampowered.com" and "steamcommunity.com" and click Remove Selected
This will clear any cookies and data for those two URLs.

You could also choose Clear Data and clear the temporary cache files and pages.

Other than that, I would guess a browser plugin is at fault.
#4
Chillian Jun 22 @ 3:16am 
Originally posted by rawWwRrr:
Originally posted by Chillian:
When I try to visit the Steam website via Firefox, it hangs and never displays the page. It works fine with Edge.

This is a new PC build, and I copied my old Firefox profile over. I had trouble seeing any website after that, because of extensions that didn't come over properly. I deleted all that had been there, and then the rest of the web was fine. Just not Steam. I was forced to download the client via Edge.

Unfortunately, I didn't attempt to visit the site before I copied my old profile, so I don't know if that actually has anything to do with it. And it had been awhile since I visited Steam on my old machine, so I don't know if this was an existing problem.
Try: Settings > Privacy & Security >> Cookies and Site Data > Manage Data... >>
Choose "steampowered.com" and "steamcommunity.com" and click Remove Selected
This will clear any cookies and data for those two URLs.

You could also choose Clear Data and clear the temporary cache files and pages.

Other than that, I would guess a browser plugin is at fault.

Thanks, but clearing cookies was almost the first thing I tried.

There are no plugins or extensions installed other than those which come with Firefox (Wildvine CDM and OpenH264 video codec) and Ublock.
#5
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Jun 21 @ 7:34pm
Posts: 5
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