Friends account got stolen

[mortumvitae]

Hey there, so my friend recently got his account stolen and he can't really use steam support cause he can't fill in his SMS key, cause they didn't (allegedly) send him any (idk why but he just didnt get the code). He now has expired uses of trying to change his password, but the issue is quite in a hurry. Is there any other way of contacting steam support or should he just wait until he can verify using SMS key again?

Also is it safe to use the "fill in some info about your credit card so we can know it's really you"?

Thanks in advance.

[Aluvard]

You need to be logged out of to start recovery process.

https://steamcommunity.com/sharedfiles/filedetails/?id=3456188107

What counts as viable proof of ownership:
https://help.steampowered.com/en/faqs/view/40A0-8B4B-B54B-C51A

[mortumvitae]

That's the same thing he tried before, unfortunately he was impatient and tried it multiple times.. So I'm guessing he should just..wait?

[magicISO Sweden]

show your friend this and read it like i says down below your friend dont need and access to anyting beside login name

Steam Account Recovery

It is possible to recover a stolen Steam account. You don't need access to the email, phone or password currently tied to the stolen account for this to work.
The recovery process allows you to contact Steam Support to provide proof of ownership.

Follow this guide to recover your account:

https://steamcommunity.com/sharedfiles/filedetails/?id=3456188107

Support articles about account recovery:

Recovering a Stolen or Hijacked Steam Account

Providing Proof of Ownership

Link from the guide to start the recovery process:

https://help.steampowered.com/en/wizard/HelpWithLoginInfo?accountsearch=1&issueid=408&reset=1

[󠀡󠀡]

Nothing was stolen, when it was given away.

[mortumvitae]

I don't quite understand

Originally posted by Lotte:

Nothing was stolen, when it was given away.

[Iceira]

Originally posted by mortumvitae:

I don't quite understand

Originally posted by Lotte:

Nothing was stolen, when it was given away.

He should have said login to a hijacker page, that now has your information, but now you have issue with accussing a wab site, and we do not have proof , this is why most stick to he got hijacked. and leave out how. but above user is point on he gave them the information.