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Have the closed the ticket you don't say that, and they do get alot of ticket because, i and other have seen month later or more reply from them , then they are flooded with tickets, and you know how it is today, sometiems other steam user could have help them , in your case not so much i bet.
I only know there is a limitation on who many you can have on it, and no i dont remember how many and yes you can increased it from limtation account, but this is not this.
steam guide section
https://help.steampowered.com/en/faqs/view/1902-2D54-E445-59DD
From Steam guide sections, and it dont look like a limit account only problem.
Someone has reached max friends
If either player has reached maximum friend count, no new invites will be received or sent.
Keep in mind that friend count includes not only players on your friends list, but also any outstanding invites that you have sent. Cancelling outstanding sent invites will free up room for more friends.
ps.
enter friend list and wipe whatever you think 1-5 years old user that not been online if not already done so.
Mkae sure your IRL Friedns is added to favorrites, that will be stupid to remove them imo, and then yuo actual have played with alot and know, they could be busy with family now and play alot lesser.
example in freinds list i have a 3 year user that not been online, byebye. ( kicked as we speak chat here )
And yes steam has a issue with month year sorting it look at number only.
I added many players who seemed like "not bad" to me, so I could play multiplayer games with them, but I still play some MP games alone, and then there is this problem with lags in some games due to a large friends list :) I paid for new levels of my Steam account to get lags ...
- - -
Iceira, I may not know all of them by name, but start deleting them to fix the problem... Let's hope for another solution :)
Do not misunderstand i dont talk about who you should remove or not, its was purely about how many are we allowed to have, and suggestion in how will i sort them, and maybe pick them there is not online anymore. ( most gamers here will say 1 year not online, either you play a game on other platfrom or have left the building atm. ) a elvis "quote" the music is over.
Not sure i will know where and who i play with in the past.
and yes you are waiting for steam support reply, what if there is a issue with server that handle the friends list, even that could explan alot.
"sign out of friend list" as I said it helps, but then i can't play direct connection games with my friends. Or you mean something else?