I can't refund a game that i was gifted.

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Secage May 6 @ 4:43am

Me and my friend bought each other the same game but we both decided to refund it. I got my refund. But when i enter the help page it only shows my purchase and my refund. There is no option to refund the copy i was gifted. I think this happens because the purchase i did was latter to my friend's and now the pages collide with each other. How can i refund the game i recevied as a gift. To clarify, i gifted a game to my friend and got a refund of it but my friend can't get a refund of the gift he has given me.

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Originally posted by rawWwRrr:

Originally posted by Secage:
The game is monster hunter rise. The problem is that i can not reach the page that will allow the refund of the game i got recevied as a gift. I can only reach the page of the gift i have given.

Maybe the prompts are just throwing you off.

If you go to the Support help page for that game:
https://help.steampowered.com/en/wizard/HelpWithGame/?appid=1446780

Do you have an option for "I purchased this by accident"?
If so, click into it and you should see a "I'd like to request a refund for this gift".

There might also be a "It's not what I expected" when clicked on should also provide a "I'd like to request a refund for this gift".

I have Untitled Goose Game that I did the same thing with a friend as you had done. I'm well past the refund period but these are the options I'm provided.

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Showing 1-11 of 11 comments

miamew3 May 6 @ 6:36am

Help -> Steam support -> Games -> now type in the name of the game. It should now show you the copy gifted.

Secage May 6 @ 11:49am

It still shows me the game i gifted.

Satoru May 6 @ 12:01pm

The preson who received the gift has to initiate the refund

Secage May 6 @ 12:13pm

Yeah, the problem is i can't initiate the refund because it shows me the gift that i sent to my friend and not the one i got from my friend.

miamew3 May 6 @ 1:25pm

Maybe try a manual refund, that way you can type out what your issues is to steam support. Click on the game purchase and select "I have a question"

Dr.Shadowds 🐉 May 6 @ 2:25pm

If you both gifted each other the game, both have to go into help page > games > search game > refund, and check the box. Yes BOTH have to do this since both want to refund each other gift both gifted each other.

AFTER that then both go into purchase history, account details > purchase history > search for game paid that was sent as the gift, and submit the refund, or do manual refund by choosing "I have a question" then explain. Yes BOTH have to do this so can both get the refund.

Hope that was simple easy breakdown for steps for both you and friend have to do.

Last edited by Dr.Shadowds 🐉; May 6 @ 2:48pm

rawWwRrr May 6 @ 2:29pm

Originally posted by Secage:
Yeah, the problem is i can't initiate the refund because it shows me the gift that i sent to my friend and not the one i got from my friend.

What's the name of the game?

B4BRocks May 6 @ 4:38pm

just refund it

Secage May 6 @ 9:14pm

The game is monster hunter rise. The problem is that i can not reach the page that will allow the refund of the game i got recevied as a gift. I can only reach the page of the gift i have given.

Last edited by Secage; May 6 @ 9:14pm

The author of this thread has indicated that this post answers the original topic.

rawWwRrr May 6 @ 9:25pm

Originally posted by Secage:
The game is monster hunter rise. The problem is that i can not reach the page that will allow the refund of the game i got recevied as a gift. I can only reach the page of the gift i have given.

Last edited by rawWwRrr; May 6 @ 9:25pm

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