Graphics Not Working

[Briareus the Gardener]

I recently bought a high-end gaming PC with the following specs:

System Summary AMD IET99692
CPU: AMD Ryzen™ 7 Processor 9700X 8-core/16-thread 3.8GHz [Turbo 5.5GHz] 40MB Cache AM5
CPU / Processor Cooling Fan: 240mm Liquid CPU Cooling
Motherboard: B850 AM5 WIFI Motherboard
RAM / System Memory: 32GB (16GBx2) DDR5-6000MHz RGB MEMORY
Video Card: AMD Radeon™ RX 9070 XT 16GB GDDR6 VIDEO CARD
Power Supply: 1,000 Watts - Standard 80 Plus Gold Power Supply
Primary Hard Drive: 2TB PCIe NVMe GEN4 M.2 SSD

The OS is Linux - but unfortunately, I don't know much of anything about how to use Linux. It's just the household OS since time out of mind, and at this point I don't trust Windows.

I've been trying to use Proton, but ever since I switched to this new PC, none of my Steam games are functional. I can download them, I can even click "Play" and have the Steam app register that I started the game, but I never actually get to play the game.

Most of the time, trying just crashes my PC: the screen either freezes or turns black, and no inputs work except ALT+F4 (sometimes) and CTRL+ALT+DELETE (usually). Once the game tries to launch, my computer is unusable until I log out and log back in, or more commonly shut it down entirely and restart.

Sometimes, the game will launch as a black box which slows my PC to a standstill for a minute or so before 'snapping back'. At that point, I still can't play the game, but I can at least X out of it without having to logout/restart. If I'm very, very lucky, then sometimes the game's audio will be there, and I'll even be able to make things happen if I click around the black screen (based on how the audio changes), but there's no actual visual input.

I've been able to game just fine using Heroic Games Launcher's versions of Proton and other Windows emulators, but I can't really apply that to my Steam catalog, and there are games on Steam that I can't get via GOG.

What is happening? Is my brand new PC defective or something?

[Briareus the Gardener]

I've continued digging around, and I think I found a clue. On Steam Runtime System Analysis, there was this:


},
"egl_x11/gl" : {
"renderer" : "AMD Radeon Graphics (radeonsi, gfx1201, LLVM 19.1.1, DRM 3.63, 6.8.0-58-generic)",
"version" : "4.6 (Compatibility Profile) Mesa 24.2.8-1ubuntu1~24.04.1",
"library-vendor" : "glvnd"
},
"egl_x11/glesv2" : {
"messages" : [
"libGL: Can't open configuration file /etc/drirc: No such file or directory.",
"libGL: Can't open configuration file /home/russell//.drirc: No such file or directory.",
"libGL: Can't open configuration file /etc/drirc: No such file or directory.",
"libGL: Can't open configuration file /home/russell//.drirc: No such file or directory.",
"libGL: Can't open configuration file /etc/drirc: No such file or directory.",
"libGL: Can't open configuration file /home/russell//.drirc: No such file or directory.",
"libGL: Can't open configuration file /etc/drirc: No such file or directory.",
"libGL: Can't open configuration file /home/russell//.drirc: No such file or directory.",
"libGL: Can't open configuration file /etc/drirc: No such file or directory.",
"libGL: Can't open configuration file /home/russell//.drirc: No such file or directory.",
"/usr/share/libdrm/amdgpu.ids version: 1.0.0",
"Wflinfo error: failed to get function pointer for glGetError"
],
"renderer" : null,
"version" : null,
"library-vendor" : "glvnd",
"issues" : [
"cannot-load"
],
"exit-status" : 1
}
},
"dri_drivers" : [

[Iceira]

Update your pc, steam do not make GPU driver.

It user whatever your system point at. ( old driver - worng driver installed ) chipset driver

Video Card: AMD Radeon™ RX 9070 XT 16GB GDDR6 VIDEO CARD if linux driver is bad ask GPU driver support.

Steam and game devs will not tell ppl this anymore they did that maybe 2- 4 decads ago, today they might will say not our problem. have a nice day.

This can be seen as GPU driver issue with reference in the OS

[Iceira]

You sure your system do not point at the IGPU , and you cant see the diffrence with 2 AMD card in the system.

AMD Ryzen™ 7 Processor 9700X seem to have a IGPU

Graphics Capabilities
Graphics Model
AMD Radeon™ Graphics
Graphics Core Count
2
Graphics Frequency
2200 MHz
USB Type-C® DisplayPort™ Alternate Mode

i paste the info so other do not have to lookup again same thing i just did.

sounds like you might point at wrong primary GPU card, in the OS