Refund after 2 weeks?

[eviegrace1903]

Hi, my kids only stay every 2 weekends currently due to schooling.

They purchased a game they was waiting for inZoi, but literally only stacked up 90 mins gameplay on the first weekend then haven't played it since. It didn't run well on the pc at the time but just worked, and even with me insisting for them to try it out again they aren't interested.

I've usually got a refund on games with under 2 hours gameplay no issue, but because the kids only come up every 2 weeks currently we are past the 14 day period, what can I do? It's there money and I've already told them they can spend it elsewhere as usually with the little playtime its an instant refund, which they're also aware as they watch youtube creators play steam games etc.

[Ferox_Stormdragon]

the refund parameters are very clear "under 2 hrs of gameplay and within 14 days of purchase"

[eviegrace1903]

Originally posted by Ferox_Stormdragon:

the refund parameters are very clear "under 2 hrs of gameplay and within 14 days of purchase"

This is very unfair for people with kids. By the time they bought it and was up the second weekend it was past the date

[Nx Machina]

Instant refund?

The refund limits are: WITHIN 2 weeks of purchase AND with LESS than 2 hours playtime. Both conditions must be met for automatic refunds.

You can try a manual refund but it is not guaranteed to be approved as it is discretionary.

Select the game and choose "I have a question about this purchase".

[rawWwRrr]

Originally posted by eviegrace1903:

Originally posted by Ferox_Stormdragon:

the refund parameters are very clear "under 2 hrs of gameplay and within 14 days of purchase"

This is very unfair for people with kids. By the time they bought it and was up the second weekend it was past the date

I don't recall ever coming across a "I got kids though" exception in any refund policy.

It's 2hrs/2 weeks. You knew it was 2 weeks when you started the post.

The only thing you can try is to go to the purchase, select "I have a question about this purchase" and explain your reasoning for an exception to the refund rules and hope they agree with you.

[Nx Machina]

Originally posted by eviegrace1903:

This is very unfair for people with kids. By the time they bought it and was up the second weekend it was past the date

The refund limits apply to everyone.

As they only played 90 minutes and did not run well on their PC why did you not refund on the first weekend knowing full well it would be beyond the refund limits when you saw them again?

[Crazy Tiger]

Originally posted by eviegrace1903:

Originally posted by Ferox_Stormdragon:

the refund parameters are very clear "under 2 hrs of gameplay and within 14 days of purchase"

This is very unfair for people with kids. By the time they bought it and was up the second weekend it was past the date

As a divorced father of 2, I tell you that's complete and utter BS.
It's on yourself to stay within the policy.

Try a manual ticket.