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cruise_ship_gal Apr 21 @ 5:39pm

Store has limited purchase ability.

So yesterday and today both I tried to make a purchase in the Steam store and got the message that my ability to purchase has been limited. I added $5 to my wallet and tried to purchase a cheap game. It wouldn't even let me do that. Did I do something wrong?

Update:

Steam Support has responded. I gave them the information they requested. They said they will make a note for future reference and that my purchase is will not be flagged in the future.

Last edited by cruise_ship_gal; Apr 22 @ 2:46pm

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Showing 1-6 of 6 comments

rawWwRrr Apr 21 @ 5:58pm

Originally posted by cruise_ship_gal:
It wouldn't even let me do that.

What exactly is happening? What error message are you getting?

There's any number of reasons that the Store may not let you make a purchase. More detail would help everyone else clue into exactly what the issue is.

cruise_ship_gal Apr 21 @ 6:55pm

I apologize. Im getting the message that says "For the protection of the account holder-this purchase has been declined. Further purchasing will be temporarily limited"

cruise_ship_gal Apr 21 @ 6:57pm

I'm the only one on the account,I don't have a VPN,my store is set to the region I live in,and I've only had one refund recently but that was because a friend declined the gift I sent them.

miamew3 Apr 21 @ 7:06pm

Originally posted by cruise_ship_gal:
I apologize. Im getting the message that says "For the protection of the account holder-this purchase has been declined. Further purchasing will be temporarily limited"

Did you try contacting steam support? Sounds like your account has an restriction placed on it.

cruise_ship_gal Apr 21 @ 7:25pm

I did. Just waiting on a reply. Even sent them a screenshot of the message

d3str0y3r Apr 21 @ 7:39pm

Originally posted by cruise_ship_gal:
I did. Just waiting on a reply. Even sent them a screenshot of the message

You will have to wait for support. They are the only ones that know exactly why the restriction was placed on your account, and are the only ones that can remove it.