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Follow all these instructions, otherwise you can't be sure that no one is still on your account:
1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
6. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)
There are only 3 ways for others to get into your account:
1. You either got infected and had malware steal your active session, which means steam thinks it is your own doing. (Or you logged in on another infected machine)
2. You entered your login + Steam Guard code somewhere you were not supposed to. (Scanning the QR code to login does the same)
3. Someone else has/had physical access to your devices. (Or you forgot to logout after being in an internet café etc.)
You can't deny all 3 of these, it's impossible to get into your account otherwise.
Stolen wallet or items that way will not be refunded, as it is the users responsibility to make sure their accounts are safe.
No, there’s no malware. I’ve only logged in from my home computer, and I’ve set up Steam Guard. Why is it the victim’s responsibility?
How would you feel if all the games you own got deleted or your account got permanently banned, and people just told you it’s entirely your fault? Would you just accept it and move on? Seriously?
Too many people were pretending "I got hacked" so they could bug Steam Support to give them their stuff back.
You have the tools to make sure nobody can get into your account, you're expected to know how to use them.
I keep my account secure. And again, there are no 'hackers.'
If this kind of hacking happens often, they should fix it. Instead, they’re ignoring the problem, and more cases like mine keep happening.
Alright, let’s say there are no hackers—then if your account gets compromised, who did it? It’s just your fault for not being careful enough, right?