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Accounts are PHISHED not hacked because the end user gave away all their account details, giving them access to their account.
The account name, the password and the KEY to the door, the Steam Guard Mobile code, or scanning the QR code or authorising via fingerprint giving them access to the account.
How? by either logging into a known scam site or sites, tailored malware on your PC, the vote for my team scam, you have a pending ban scam on Discord, free knife click the link, signing in through a fake login window, the fake Valve employee scam, free $50 Steam Gift Card etc.
How does Steam (a program) know it is not you when all the account details are correct? It doesn't, therefore any action taken on your account is seen as you doing said actions.
The alternative is not plausible:
1) Someone would have to "GUESS" your account name from "millions of possible combinations".
2) Next they would have to "GUESS" your password from "millions of possible combinations" and then match it to your account name with "millions of possible combinations".
3) And finally they would have to "GUESS" the Steam Guard Mobile code "which changes every 30 seconds" to match both your account name and password to then have access your account.
The weakest link is the end user, not the security offered.
Or please explain how in 20+ years of using Steam i have never lost access to my account and that includes before Steam Guard Email and Steam Guard Mobile existed.
FREE POINTS - Thank You.
No need to waste supports time, he will not get the items back.
https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24
I understand that phishing is a major issue, and I acknowledge that many accounts are stolen due to user error. However, in my case, your explanation does not apply.
✅ I did NOT enter my login credentials into a phishing site.
✅ I used the official Steam security link to BLOCK my account BEFORE the hacker accessed it.
✅ Despite this, the hacker was STILL able to access my account and steal my entire CS2 inventory.
Your security system should have prevented this from happening. If my account was officially blocked, how did the hacker still gain access? How did they bypass Steam’s own security measures?
This is a security failure on Steam's part, not mine. I request a detailed investigation into this matter.
If it were on Steams end we would see thousands of users posting the same in the forums now. We don't.
I understand that you do not restore stolen items, but I need you to explain how this was possible:
✅ I never gave my login or password to anyone.
✅ I never entered my credentials on a phishing site.
✅ As soon as I realized my account was hacked, I used the official Steam-provided link to BLOCK my account.
✅ Despite this, the hacker was still able to log in, act like the account was their own, and transfer all my items.
✅ They even contacted Steam Support and requested refunds for games that I personally purchased and enjoyed playing.
How did this happen if my account was officially blocked? If blocking an account doesn’t actually stop hackers from logging in and taking everything, then what is the point of the block system?
This is not just a phishing case. This is a complete failure of Steam’s security measures. I demand a full investigation into how this was possible and why my account was still accessible after I had followed all of Steam’s security procedures.
I expect a serious response and a real solution to this issue.
No one in here are from Valve, we are ordinary users just like you and can't do anything about it no matter what.
Did you accumulated your entire "$4000 [store credit] CS2 Inventory" without *ever* once trading off-steam?
I have traded on CSFloat, but I have been trading for a year without any issues!
The only way to get the Steam account stolen is by getting phished because no one gets hacked unless you are wealthy or popular/hated.
I purposely left a few hundred $$$ on my account for 3 years and nothing happened, proving the user error, phishing theory.
No one is spying or hacking normal people (phishing, doxxing, DDoS maybe).
Be careful what you say or type on forums or in game chats, or you may be the next one in handcuffs and booked into jail on criminal charges.
You gave away all your account details because the alternative is not plausible:
1) Someone would have to "GUESS" your account name from "millions of possible combinations".
2) Next they would have to "GUESS" your password from "millions of possible combinations" and then match it to your account name with "millions of possible combinations".
3) And finally they would have to "GUESS" the Steam Guard Mobile code "which changes every 30 seconds" to match both your account name and password to then have access your account.
The weakest link is the end user, not the security offered.
Or please explain how in 20+ years of using Steam i have never lost access to my account and that includes before Steam Guard Email and Steam Guard Mobile existed.
Lets do a test to see if i guess your account name, password and get them to match.
Account name: Nighthawk, Blue Sun, Picaso 3456, Red Dawn Marsh.
Password: GhTY56%%, HJBN89@~#, THYREV^&*78, mM98_+'@JK
How close am i?
Alternatively you guess mine and if you get it right i will authorise the log in.
As for entire not entering your details on a phishing site:
Which is a known skin scam site.
But nooooo it must be the billion dollar company that has a flawed security system and not one of these shady scam websites people love so much.