Leo Dec 26, 2024 @ 12:39am
This account has been suspended for sharing or liking content Suspicion on Steam
In the text it doesn't say how long I was suspended or anything, it says to contact support, I contacted them but they don't answer me, I checked in the section of my profile to see the support requests and they were all closed, I don't know what to do, advice?

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Showing 1-6 of 6 comments
cSg|mc-Hotsauce Dec 26, 2024 @ 12:42am 
Secure your account. All the steps, in order...

Scan for malware. https://www.malwarebytes.com/ or with whatever

Deauthorize all devices https://store.steampowered.com/twofactor/manage

Change your password on a secure device.

Generate new back up codes. https://store.steampowered.com/twofactor/manage

Revoke the api key (this should be empty) https://steamcommunity.com/dev/apikey

:nkCool:
Leo Dec 26, 2024 @ 1:52am 
Ill do all the steps, the account is suspended and idk what i have to do
d3str0y3r Dec 26, 2024 @ 2:11am 
Originally posted by XANTARESPEEK leoxrd:
Ill do all the steps, the account is suspended and idk what i have to do

After following the steps open another support ticket. That one will stay open until support replies.
Leo Dec 26, 2024 @ 2:43am 
My ticket got closed everytime i open it
FFL2and3rocks Dec 26, 2024 @ 2:48am 
Then you haven't followed all the steps to secure your account properly and someone else is still able to access it and close your tickets.
Ogami Dec 26, 2024 @ 2:50am 
Sigh. Your account is compromised. Someone has access to your account and has most likely used it to send spam and infected links to other accounts on your friend list.
Thats why you got the suspension from Steam Support.
The one who has access to your account also installed a hjacker bot that automatically closes all support tickets you send, so you cant get help from Support.

The FIRST thing you need to do is EVERYTHING in the list cSg|mc-Hotsauce posted in the first reply.
After that your account should be secure again and any tickets you send to support will stay open.
If they are still closing on their own that means your system is still infected and you missed something from the list.
Last edited by Ogami; Dec 26, 2024 @ 2:51am
Showing 1-6 of 6 comments
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Date Posted: Dec 26, 2024 @ 12:39am
Posts: 6