Chargeback error?

[Leeroy Jenkins]

My girlfriend’s steam account just got restricted along with a temporary game ban for “abusing refund mechanics” in dark and darker. She used a prepaid Visa card for an in game purchase and for some reason steam charged the purchase back and now shows her account in the negative. She no longer has the card due to how long ago this purchase was made, what do you suggest we do about getting this resolved so she can continue to game?

[Hi Im Swat]

Obviously contact support.

[Silicon Vampire]

Originally posted by Leeroy Jenkins:

My girlfriend’s steam account just got restricted along with a temporary game ban for “abusing refund mechanics” in dark and darker. She used a prepaid Visa card for an in game purchase and for some reason steam charged the purchase back and now shows her account in the negative. She no longer has the card due to how long ago this purchase was made, what do you suggest we do about getting this resolved so she can continue to game?

Only way I know that could happen is if the number was reported stolen to the card company... I seriously do not know how else that could happen.

[Leeroy Jenkins]

Originally posted by Silicon Vampire:

Originally posted by Leeroy Jenkins:

My girlfriend’s steam account just got restricted along with a temporary game ban for “abusing refund mechanics” in dark and darker. She used a prepaid Visa card for an in game purchase and for some reason steam charged the purchase back and now shows her account in the negative. She no longer has the card due to how long ago this purchase was made, what do you suggest we do about getting this resolved so she can continue to game?

Only way I know that could happen is if the number was reported stolen to the card company... I seriously do not know how else that could happen.

Which is why I’m so confused, the card was a gift for her birthday, I remember her opening it and I’d assume if the card was stolen it wouldn’t even be activated rendering the funds useless

[Silicon Vampire]

Well, knowing corporate America, all I can do is wish you luck…

EDIT:------------

I have one more scenario which would end like this....

The payment method used to purchase the gift card was disputed. Same outcome.

[Silicon Vampire]

please see edit in previous post.

[Lithurge]

Originally posted by Leeroy Jenkins:

Which is why I’m so confused, the card was a gift for her birthday, I remember her opening it and I’d assume if the card was stolen it wouldn’t even be activated rendering the funds useless

Depends when it was found out it was stolen, i.e. it has to be reported to the card company for them to revoke it.

Having said that a chargeback has nothing to do with 'abusing refund mechanics' as you put it. A message about refund abuse would only be given if your girlfriend had requested multiple refunds in a short space of time (nobody outside Valve knows the exact trigger thresholds).

A chargeback is an entirely different thing. Post the full message.

[The Otto]

.

[Leeroy Jenkins]

Originally posted by Lithurge:

Originally posted by Leeroy Jenkins:

Which is why I’m so confused, the card was a gift for her birthday, I remember her opening it and I’d assume if the card was stolen it wouldn’t even be activated rendering the funds useless

Depends when it was found out it was stolen, i.e. it has to be reported to the card company for them to revoke it.

Having said that a chargeback has nothing to do with 'abusing refund mechanics' as you put it. A message about refund abuse would only be given if your girlfriend had requested multiple refunds in a short space of time (nobody outside Valve knows the exact trigger thresholds).

A chargeback is an entirely different thing. Post the full message.

I’ll reply to the thread with the correct pop up text when I see her later today, at work currently and dealing with steam support. She had only sent me an image so I couldn’t read the full message