Steam broadcast does not work in steam (stuck on loading), works fine in web browser

[Fluidz]

Hi,

When I load any steam broadcast, be it a friends broadcast, or via a game in my library (game, discussions, broadcast), the stream says loading. It gets stuck on loading indefinitely.

If I right click, copy page url, paste it into Microsoft Edge, the video plays almost instantly.

Thinking a reinstall would help, I reinstalled Steam earlier today. I cut steamapps folder to another location, uninstalled steam via add/remove programs, reinstalled steam, placed steamapps folder back. Tried to load a broadcast, same problem!

Any ideas?

Thankyou for your help.

Edit - I'm using Windows 10, default firewall.

[ダミ]

Could be an issue with something in the steamapps folder? Try uninstalling and removing the entire steam folder then installing/redownloading everything. As for me, I clean installed Windows 11 24H2 and broadcasting has never worked. Thinking of going back to the previous Windows 11 version via a clean install and trying again.

[Fluidz]

Originally posted by Dami:

Could be an issue with something in the steamapps folder? Try uninstalling and removing the entire steam folder then installing/redownloading everything. As for me, I clean installed Windows 11 24H2 and broadcasting has never worked. Thinking of going back to the previous Windows 11 version via a clean install and trying again.

I tried that, hasn't helped. Thanks for the suggestion.

[Fluidz]

Originally posted by Dami:

Could be an issue with something in the steamapps folder? Try uninstalling and removing the entire steam folder then installing/redownloading everything. As for me, I clean installed Windows 11 24H2 and broadcasting has never worked. Thinking of going back to the previous Windows 11 version via a clean install and trying again.

I found a solution.

In c:\Program Files (x86)\Steam\logs, there is a file called cef_log.txt

Inside that .txt file I saw this line :

1222/185141.633:INFO:component_installer.cc(307)] Failed to read manifest for Widevine Content Decryption Module (C:\Users\djflu\AppData\Local\Steam\htmlcache\WidevineCdm\4.10.2830.0).: Access is denied. (0x5)

I closed Steam. Deleted folder : C:\Users\djflu\AppData\Local\Steam\htmlcache\WidevineCdm

Relaunched Steam. Opened a random broadcast (Destiny 2 broadcast), it loaded straight away. I tested a few more, worked fine.

Hopefully this works for you too.

=)

TLDR : Solution : Close Steam, delete this folder : C:\Users\YOUR NAME\AppData\Local\Steam\htmlcache\WidevineCdm , relaunch Steam.

[I'm using Windows 10]

[󠀡Doug]

C:\Users\%UserName%\AppData\Local\Steam\htmlcache\WidevineCdm
Didn't work for me... did you restart the Windows?

[Mike]

This thread was quite old before the recent post, so we're locking it to prevent confusion.