Unauthorized Purchase on Steam Community Market - Need Help!

[Vanquisher of Rome and Bohemia]

I recently added funds to my Steam wallet to buy a skin for my game. However, before I could authorize the purchase in-game, my friends started a match, so I joined them to play. After the match, I tried to buy the skin, but my wallet was empty!

Looking at my purchase log, I noticed that the funds were used on the Steam Community Market to buy something for DOTA. The problem is—I’ve never played DOTA before, and I definitely didn’t authorize this purchase.

I need help understanding what happened and how to get my money back. Has anyone else experienced this? What should I do to resolve this issue?

Thanks in advance for your advice!

[rawWwRrr]

Originally posted by Andrei:

I need help understanding what happened

Your account is compromised.

Originally posted by Andrei:

What should I do to resolve this issue?

1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

Originally posted by Andrei:

how to get my money back.

https://help.steampowered.com/en/faqs/view/61F0-72B7-9A18-C70B#refund

[1 луз до суицида]

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[Cap'n Drifter]

This is complete BS, the bastard got MY money! I WANT IT BACK STEAM

[PsychiatrickáliečebňaSučany]

when i came home i was sign out without my awereness and i had 25€ laying on my account and i came home and my money was gone i checked history and i saw that something bought something on community market for 25€ without my aknowledge pls help

[J4MESOX4D]

Originally posted by † Zacharias 14th:

when i came home i was sign out without my awereness and i had 25€ laying on my account and i came home and my money was gone i checked history and i saw that something bought something on community market for 25€ without my aknowledge pls help

All the help you need is located in the first response of this post.

[sandokanski]

Originally posted by Cap'n Drifter:

This is complete BS, the bastard got MY money! I WANT IT BACK STEAM

You are talking to users here. We cannot help you at all.