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Also, if I persist in Big Picture Mode and manage to navigate to a game and launch it, suddenly the problem of the arrow keys being stuck on left/up is solved and the game runs perfectly after that, with both "faulty" controllers working fine from then on.. It's quite bizarre, really.
I was wondering if you ever found a solution for your problem, since this post is a few months old by now.
I'm using Debian 8.
I will flip over to Windows and see if the problem persists.
https://github.com/ValveSoftware/steam-for-linux/issues/3384