Steam wants me to buy a game i already bought?

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SKYSEER Jun 15, 2015 @ 10:06am

Okay so i recently bought Killing Floor 2 and could play it for 2 days ( played it 10 hours ) and the next morning steam is telling me to repurchase... I is still in my library but when i log in to someone elses computer it is not even there... I mailed steam about it but is almost 2 weeks ago that I mailed... I purchased the game from: {LINK REMOVED} ( I don't think it is the website bcause i purchased 5 more games on g2a for steam ) Can anyone help me?

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Showing 1-14 of 14 comments

76561193857876471 Jun 15, 2015 @ 10:07am

You are logged in to the wrong account. A Steam user can see all games installed on the PC, that's why you see it but it won't let you play it, and why it doesn't appear on another PC (not installed there.)

SKYSEER Jun 15, 2015 @ 10:11am

I bought game on the account i'm using right now and it does show in my library. I never log off when i shut down my pc.. I did not even log out while i had purchased the game.. I acutally never log out on my computer except for updates.. I'm 100% sure I did not purchased on a different account.. And this is the only account that i use :/

Acey Jun 15, 2015 @ 10:12am

If you really did buy the game, check your account details
https://store.steampowered.com/account/store_transactions

SKYSEER Jun 15, 2015 @ 10:14am

Thanks but i already checked it for like 4 times now. I've got a mail that says i purchased. 1 from steam and 1 from my bank that says i purchased the game.. I saw on the internet that more people had this problem but i can't find any solutions... My account details do say i bought the DLC wich i did buy the day before it told me to purchase again..

Last edited by SKYSEER; Jun 15, 2015 @ 10:14am

76561193857876471 Jun 15, 2015 @ 10:16am

Originally posted by -ReLOAD-:
Thanks but i already checked it for like 4 times now. I've got a mail that says i purchased. 1 from steam and 1 from my bank that says i purchased the game..

Why would Steam send you an email for a game you bought from a site other than Steam?

It's possible the key was revoked. Check if the license still exists here:
https://store.steampowered.com/account/

Last edited by 76561193857876471; Jun 15, 2015 @ 10:16am

SKYSEER Jun 15, 2015 @ 10:19am

yeah sorry that was for the DLC it is so confusing... G2A send me a mail that i purchased sorry :p And steam is not showing the game at all in my recent purchases and subscriptions.. But all the other games that i bought OFF steam do show up there as purchased...

Mayuri Shiina Jun 15, 2015 @ 10:25am

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SKYSEER Jun 15, 2015 @ 10:26am

I don't know what you want to say with that but that doesn't help.. this is just not funny... I actually just lost 31,00 ( DLC included )

76561193857876471 Jun 15, 2015 @ 10:26am

Well, Steam wouldn't let you buy DLC for a game you don't own, so if you own the DLC on this account then it sounds like the key for the game got revoked.

SKYSEER Jun 15, 2015 @ 10:29am

Last time I played the game was on friday 6-5-2015 and on friday i purchased the DLC bcause i liked the game. i still had the gama on friday but on saturday morning i wasnt able to play anymore

Last edited by SKYSEER; Jun 15, 2015 @ 10:30am

#10

Jerimis Jun 15, 2015 @ 10:38am

if you bought the game via steam store, contact the steam support.

if you bought the game from somewher else.... contact those ppl ^^

i guess there was a problem with your paying method`?

#11