i need help trying to gift a game

[Licht0313]

so i bought satisfactory and i wanted to also gifted it to my friend, when trying to purchase and gift the game to him it says something along the lines of "an unexpected error has occured your purchase has not been completed"
additionally we both have the same price on the game and have the same region any help will be greatly appreicated

[Ettanin]

The system suspects commercial usage of wallet funds which is forbidden by the Steam Subscriber Agreement.

Excessive usage of wallet credit with schemes to attempt to convert it back to real money, i.e. offering purchase services for a reduced price ("You give real $$$ I buy game X with wallet $$$ for you"), can be seen as money laundering attempts.

Contact support if you can't use a different payment method. They may lift the restriction, but if they refuse to lift the restriction, their say is final.

If they refuse to lift the restriction, you have to use an external payment method (i.e. credit card) to gift to a friend, but can still use your wallet balance for your own purposes.

[Leader of the Zakonistians]

It's likely an error on Steam's side. Not much you can do but wait until it's fixed. Or, you could try using a different payment method. I've heard rumors that certain ones like PayPal aren't working right at the moment so if you're using that then that might be the case. Otherwise, the problem might just be user error. Maybe you typed in something wrong. No big deal either way

[Leader of the Zakonistians]

Originally posted by Ettanin:

The system suspects commercial usage of wallet funds which is forbidden by the Steam Subscriber Agreement.

Excessive usage of wallet credit with schemes to attempt to convert it back to real money, i.e. offering purchase services for a reduced price ("You give real $$$ I buy game X with wallet $$$ for you"), can be seen as money laundering attempts.

Contact support if you can't use a different payment method. They may lift the restriction, but if they refuse to lift the restriction, their say is final.

If they refuse to lift the restriction, you have to use an external payment method (i.e. credit card) to gift to a friend, but can still use your wallet balance for your own purposes.

So, it's illegal to buy people games with my own money?

[Ettanin]

Originally posted by Leader of the Zakonistians:

So, it's illegal to buy people games with my own money?

You can still buy people games with your credit card or any other supported payment method, just not Steam wallet balance.

[cSg|mc-Hotsauce]

Originally posted by Leader of the Zakonistians:

Originally posted by Ettanin:

The system suspects commercial usage of wallet funds which is forbidden by the Steam Subscriber Agreement.

Excessive usage of wallet credit with schemes to attempt to convert it back to real money, i.e. offering purchase services for a reduced price ("You give real $$$ I buy game X with wallet $$$ for you"), can be seen as money laundering attempts.

Contact support if you can't use a different payment method. They may lift the restriction, but if they refuse to lift the restriction, their say is final.

If they refuse to lift the restriction, you have to use an external payment method (i.e. credit card) to gift to a friend, but can still use your wallet balance for your own purposes.

So, it's illegal to buy people games with my own money?

IF the system detects unusual gifting using wallet funds, yes.

People love to use their account for commercial purposes, selling games and we all have to live with the restrictions to combat it.

[Licht0313]

Originally posted by cSg|mc-Hotsauce:

Originally posted by Leader of the Zakonistians:

So, it's illegal to buy people games with my own money?

IF the system detects unusual gifting using wallet funds, yes.

People love to use their account for commercial purposes, selling games and we all have to live with the restrictions to combat it.

:nkCool:

i understand that people may try to use their accounts for commercial use, however i have only gifted games a few times in the past and i have been trying to contact steam support but i can't seem to get thru to them