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Why would a digital retailer ask for a physical proof? I can't be the only person in the world thinking how insanely stupid that is.
It seems it could be a game you bought online too.
That said, you need to work it out with Steam support, this is a userforum and we can't help you.
It's your responsibility to keeping something as proof to your ownership, that including updating things if no longer have said things like old numbers, emails, mailing, or etc...
This same THING if you happen to lose your BANK card, you need PROOF of whom you claim to be HENCE the point of PROOF of ownership that is the point.
Say you change you phone number today.
Will you remember to update it in the 99 billion accounts that you may have spread on the internet?
I am logged in.
I have my e-mail.
I have my IRL documents.
I have the bank which made the latest trasanction.
Are you for real saying that a DIGITAL retailer should ask for a PHYSICAL evidence that said retailer does not sell?
But wait, you just said I should update 99 billion accounts I have automatically ever time I do something. Even if said thing wasn't intentional, such as this number change which happened a few years ago, due life and terrible from telephone company services.
Yes, the very first thing on the very top on my priority list will be to update my number from my steam account. Games are everything. I need to get my priorities straight.
Banks aren't that dumb useless. They ask for you IRL documents.
Steam support need "older/better" proof that the account is yours.
Right after stealing/buying an account user buy a game, see that's why that is not good enough.
I've sent a random game cdkey.
But again, I fail to see how that would be relevant, beucase if I am logged in, which I am otherwise I won't be able to request anything from support.
Then I already have access to all my digital cd keys. (which most games doesn't have)
What if all the games I bought didn't had cd key? (luckly some have, but my point persists)
Then if I already have access to this data, how I am providing any additional proof of anything? This is just crazy.
I though the same issue, but honestly if they're asking for a cd key which I have access right now, may as well use another equally dumb proof.
Besides there's one thing that cannot be faken from the example above.
The bank account holds the owner data, which means name and address.
You can't fake that.
Either way it still falls on you for your responsibility, because you gave said number, and if want to use recovery by phone number, well whoops you forgot to give them new one, can't blame them for own fault as no one your mind reader, or has a crystal ball to predict your future.
Yes, if you BOUGHT a PHYSICAL GIFT CARD YES STEAM DOES SELL PHYSICAL gift cards they may be asking for that proof, or if you have redeem a VALVE game that PHYSICAL with CD key, yes these exist, yes it make sense they be asking for added proof of ownership.
Now IF YOU NEVER had a PHYSICAL product to redeem via Steam, then you have to EXPLAIN that to support, and they will work with you. FYI THIS IS A USER FORUM, not customer service just incase you didn't know....
If that what you did, then yes as it's your own responsibility, not anyone else.
Yes there can be time people lose their phones, their plans, or whatever to getting new phone numbers, and yes they ALL had support to help them removing old phone number. You have to work with support.
Same thing with Banks, if you happen to only show one thing, and they ask for another piece of IRL document, and you happen not to have it on hand, you have to go back home to get said thing they ask, and come back hence work with support to getting verify that is the point.
Steam is the worst tecnology ratailer company to update info. I cannot think of any other company worse than, and I am from Brazil.
Also, if it was up to me, I'd leave the old number as is forever without changing anything, but steam DEMANDS me to download and install an 3rd program, which requires me to have an updated number... Which steam refuses to update.
Why would I purchase gift cards? They don't give cash back, they aren't convenient and they lead to money waste, and isn't even be corrected by inflation.
Say someone could eat glass, doesn't mean they should.
Valve what? Sorry don't play these games, and last time I saw a physical copy being sold, was in like 20 years ago. Forgot to buy my time machine.
Oh yeah, best part. Physical copy from a company that sells digital goods. Don't forget this part, that's the best line.
Sure, it's my faulty that steam has a stupid system beurocratic senseless system and is doing nothing except a major annoyance. 100% on me.
You may find it funny to waste your time and all that. But most people don't have time nor care about a game retailer plataform, not as much as you believe to be relevant/important.
Besides, how do you remember to do something when you forget? Make much sense?
If you changed your number by yourself, why keep the old one on the account? makes no sense imo.
You need to work with Steam support, as I said before, we in here can't assist you in any way.
I posted junk on market.
Some junk is being holded and requires me to waste time on e-mail to confirm, which will only be validated 1 month later.
To exclude this busy work and waste of time, steam DEMAND to download and install Steam mobile, for 2 step audentication security (or in reality so they can spy on me and show these download numbers)
I downloaded said spyware, but still didn't do anything about the initial problem.
I realized that my number is oudated, hence my statement.
Because in this case, steam IS, demanding me to update, in order for it to not bother me selling the junk in my inventory.
But while steam demands me to update my number, same steam also refuses to do so.
Which is glorious.
Gift card exist hence the name, gift.... Another usage is those that happen not have bank card of their own, also this isn't meant for cashback, or to be used as a bank.
And yes people with OLD accounts have redeem cd keys for their account, so if never done it, then doesn't apply to you, which you talk to support, and work with them.
Like I said there people that had things happen, or forget, and when they were unable to access account, and need do recovery, hence point of proof of ownership, that mean work with support, and explain things to working with them that is the point.
Again this is just a user forum, support does not do service via forum, nor will anyone will help you on account but yourself, and you working with support to resolving the problem.
Steam asked me to do download steam mobile, which I did.
I am logged in it. But still didn't work.
My e-mail is verified.
I didn't receive anything in my phone, because as I said, it's outdated.
How else I am supposed to verify my number if I don't get anything? I just don't want to be bothered, but it seems too much of a ask.
There's lots of things you could have done to protect yourself and manage your account, you didn't do those things, so the process is painful. I bet after you get this sorted out you dot your i's and cross your t's, unless you're a glutton for punishment or you hate future you.
Like it or not, it's Valve's system, and if you want their help to recover your account you do their process. Or you walk away from the account, that simple. You do not need to understand all the why's, you just need to comply.