type out in full the CD Key registered to your Steam account

[DecayWolf]

TL:DR. How I am supposed to provide this CD key, what it's even is it?

1. Steam has this stupid holding period on market cards, requires to download mobile steam in order to remove it.
2. After downloading said DEMANDED app, steam still doesn't do the double safety protocol.
I realized that my phone number is outdated.
3. Contacted support, to update said number, they demanded the above.

Support replied:

"That said, in your next message, type out in full the CD Key registered to your Steam account so we can easily investigate this issue. This can be a CD Key received from an online retailer or a physical store.

Then, attach an image of that CD key. The image should be a digital photo or scan of the CD Key in .jpg format, or a screenshot of the CD key as it appears in your digital purchase receipt. Please ensure that you submit a full-color image, rather than a photocopy.

Check out our Retail CD Keys article if you're having trouble locating any of your CD Keys"

They sent me this link: https://help.steampowered.com/pt-br/faqs/view/0E71-0971-324A-1161


______

What is it? Should I give a key from a random game? I don't understand how this is supposed to proof anything. Not all digital games have keys, and the ones that do, I have access from loging in, which is required to send a request to support... How useless and dumb is that?

Or is it a PHYSICAL retailer copy? Because if it's so, I have NEVER bought any.

To make things even worse, I no longer have an active account on the bank nor I remember the old card numbers (which was virtual), where I made the older transactions. My newest one was with PIX (Brazilian method of online payment), cuz my newest card was failling the transaction for whatever reason.


How do I solve this ANNOYING BS? I just want to sell the junk that is in my inventory without being bothered, but it seems to be too much.
One system requires another, that requires another.

What I am supposed to do if I no longer remember my old phone number?
If I don't remember/ have access to my old cards?
If I NEVER purchased anything retail, FROM A F.KING ONLINE market place, that sells DIGITAL goods.

This is so unbelivable annoying for no reason at all.

[DecayWolf]

What could've I done to prevent this, except from remebering to not forget a ♥♥♥♥♥♥♥ number?
Till this point I had zero reasons to care about it, and if Steam didn't demand me to use their spyware, I would still having zere reasons to care about it. The ironic and incompetent part is, that they demand something, while they also refuse and over complicate for no reason.

What's funny is that... The service is terrible, no question asked, but then it's somehow my faulty.
It's like, what next, blame on me any crisis on my country, or perhaps saying that the sad disastrous outcome of GoT, has anything to do with me, because I hate it after season 4+.
"it's not the show that become dumb, it's your faulty for not liking it for being dumb"

In what universe does it make sense?

I was hoping that I was missing something extremely obvious, that a digital retailer wasn't asking me to give a physical copy, which I don't have, because it's simply madness.
But now I realize that it's somehow my faulty that I forgot that there's a number that doesn't jack s and I should've remembered to not forget when I changed my number, out of necessity, from YEARS ago.

People are delusional.

[Crazy Tiger]

Repsond to the Support message that you never did that. Usually they will ask for something else.

But, they need to make sure you're the original owner of the account. And if you cannot provide the correct proofs of ownership, it can be considered questionable that you're the original one.

Edit: Also, the app is not mandatory as long as you're ok with the holds. If you don't want the holds, then it should be obvious you need to use the existing security features.

Also always keep your info updated on whatever platform/service you use.

[DecayWolf]

Oprindeligt skrevet af Crazy Tiger:

Repsond to the Support message that you never did that. Usually they will ask for something else.

But, they need to make sure you're the original owner of the account. And if you cannot provide the correct proofs of ownership, it can be considered questionable that you're the original one.

Edit: Also, the app is not mandatory as long as you're ok with the holds. If you don't want the holds, then it should be obvious you need to use the existing security features.

Also always keep your info updated on whatever platform/service you use.

The waiting is too long man. Prices shift, besides there's no reason for that to happen at first place.
Also having to manually confirm each card, when you have hudrends of them... Too much busy work.
1. click to open the e-mail, another to confirm, now multiply it for hudrends. It's senseless.

And yeah, I've replied the support. I am still waiting for god knows what.

[Crazy Tiger]

Oprindeligt skrevet af DecayWolf:

Oprindeligt skrevet af Crazy Tiger:

Repsond to the Support message that you never did that. Usually they will ask for something else.

But, they need to make sure you're the original owner of the account. And if you cannot provide the correct proofs of ownership, it can be considered questionable that you're the original one.

Edit: Also, the app is not mandatory as long as you're ok with the holds. If you don't want the holds, then it should be obvious you need to use the existing security features.

Also always keep your info updated on whatever platform/service you use.

The waiting is too long man. Prices shift, besides there's no reason for that to happen at first place.
Also having to manually confirm each card, when you have hudrends of them... Too much busy work.
1. click to open the e-mail, another to confirm, now multiply it for hudrends. It's senseless.

And yeah, I've replied the support. I am still waiting for god knows what.

People getting their accounts hijacked and cleaned out is why security stuff exists. No way around it.