URGENT STEAM ACCOUNT HACKED NEED URGENT ADVICE
PLEASE HELP So basically I tried logging into my steam on my pc, and the password was incorrect even though I was correct in entering it, so I checked my gmail account to which the steam account is linked to and I found very very recently it said my account password was changed by someone else. Meaning my account was compromised, both my steam account AND my google account 😭. I changed everything on my google account linked to the steam instantly to max and changed everything passwords etc, now. I can’t login to my steam account, but back in my google account gmail I found in the spam folder the many emails showing BOTH my steam email and password had been successfully changed, meaning I had no way to recover my account, I froze my card and any other things the hacker might do. So clearly I’ve been hacked 😭. Now I looked through all the email attempts in the spam folder the hacker used to try get into my steam account, codes, codes and then I saw that it wasn’t just my steam they hacked, they hacked my epicgames, and my instagram!!?!?!?! Earlier this morning I saw my instagram account couldn’t be logged in, the account just said in the page that the page couldn’t be found. On the internet I searched up my name and clicked on the url- and it just says there’s an error on this page, and in instagram I searched my name and my account doesn’t exist anymore and it was hacked and I sent a very long 😭email to instagram support to try help me. Now back to this :( I haven’t even had time to check the status of my epicgames- but it looks like everything’s hacked. And it’s odd that all the emails of the “codes” and the “username and passwords” that were successfully changed were placed in the spam folder and the sender purposely blocked as well!😭, at least those emails were still in there, because in one of them it showed the email that my account was changed to, I forwarded the email to my another secure account as evidence and deleted the sent box so he doesn’t know, as well as screenshotting it for evidence. And another email in the spam shows another email, both have the same email tag of {链接已删除} - I can’t mention the account name here I think but one of the spam emails for my EA acc shows the account name it was changed to (I have it but idk I lf I can share it here)😭. Now I have no idea what to do - so I thought of trying to contact support/recover account for each of my accounts linked to my main gmail account. - I started with steam and it did not go well, I ended up self locking my account (which is good but everything is sent to the mothership (his email that my steam acc got changed to) meaning he can revoke it and destroy me instantly 😭😭) bad move on my end I didn’t think 😭. now I searched and searched in steam help support trying to recover my account, but the hacker clearly removed all my details like my recovery phone number (which steam asks in the recovery process to help get me a code to help get my account back) he removed all traces of my identity which I could use for help and he made my account his own 😭😭. I searched online for a way to physically email & contact steam support to explain my dire problems!! But there is no email to contact them for help - steam likely wants the support website to guide you through the recovering my account - but it didn’t work!!! I would love to contact steam to talk about my problem and hope they can help resolve my problem, that’s why I’m gathering as much evidence as possible!😭 I have nothing to verify my old identity of my steam account except my purchases which I made on my steam account over the many previous years. So I forwarded all my purchase history and purchases I made in steam when I had my account, sent to my not compromised account😭 (hopefully). For evidence when needed. I really need help I need to contact the right people I need the tools to help recover my accounts I need my accounts back 😭😭 I don’t know what else they’re gonna do they’ll delete my other accounts! :(( I’ve spent years and years man it’s saddening to see it all be hacked and deleted, first my instagram, then my years years years worth of steam, epicgames and who knows what else!?!!😭😭 Anyone please, I need advice and help.
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Maria 1 月 13 日 下午 6:21 
First thing first, calm yourself down mate. Getting your main email hijacked is a nightmare because from there, the hijacker could get access to almost everything. Luckily, steam will still provide account recovery for you, as long as you can provide them with the Proof of Ownership they asked for.

Signed out of all Steam accounts before following this guide:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

After you have successfully recovered your account, do this:

1. Scan for malware.
https://www.malwarebytes.com/

2. Check that the email and phone number on the Steam account are still yours.

3. Deauthorize all other devices.
https://store.steampowered.com/twofactor/manage

4. Change passwords from a clean computer.

5. Generate new backup codes for your Mobile App. https://store.steampowered.com/twofactor/manage

6. Revoke the API key (there should be no key).
https://steamcommunity.com/dev/apikey

I wish you luck :heartgr:
The main question you should answer for yourself, how could someone gain access to your email?
Did you use same password somewhere else than email? Never do that! One account, one password.
Is your computer infected?
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发帖日期: 1 月 13 日 下午 6:15
回复数: 2