directx 12 not working?

[braatizm]

hey im trying to play any game really on my laptop and it's not working. the error code that comes up is "directx 12 is not supported on your system. please update your windows 10 64-bit operating system (version 1909 or later) and upgrade your graphics card driver. ensure that your graphics card meets the minimum requirements (nvidia gtx 1060 or amd rx 580)"

i'm pretty sure i've installed what i needed, newest intel driver and no updates to be installed on here. i've seen that others have restarted their computers to make it work and it does but i have tried that a few times already and it's not working. installing the nvidia driver doesn't work cause i don't have that? and the amd is confusing me cause i can't figure out what that it is.

i have a lenovo yoga 7 with a amd ryzen processor, not sure what any of that means because i have little to no experience with computers at all. so, please if anyone has any tips or ways to help, tell me as if i'm 5 years old. i have no tech friends so this is all i can do.

[Hennix]

what games?
and
top left steamclient click
/help/systeminformation
copy all and post it here

[Dr.Shadowds 🐉]

Was this for work/creativity? Or did get this solely for gaming? If got it just for gaming, then you could've gotten something WAY better that give ~450% more performance for maybe same price got it. Imagine a bicycle vs sports car in a race that how big of a performance gap we're talking.

If got this recently from the store, and still within refund policy, my suggestion refund it, and get a GOOD laptop.

If you bought this 2nd hand from eBay, or something well not much can do about it.





Now this what to do, make sure your Windows is FULLY updated, once that done, make sure open up AMD control panel have the latest version, if not do update. If don't got it, here site. Use auto detect take the thinking out for you.
https://www.amd.com/en/support/download/drivers.html

Now make sure verify game files on Steam, and make sure always click yes for games when launching for 1st time after downloading them to install drivers needed for them to running them.

If still need help we help.

[braatizm]

Originally posted by Hennix:

what games?
and
top left steamclient click
/help/systeminformation
copy all and post it here

it says my steam client is up to date, not sure how to copy the second, it's on a white window with tons of info on my laptop on there. the games i'm trying to play is marvel rivals and gotham knights.

[braatizm]

Originally posted by Dr.Shadowds 🐉:

Was this for work/creativity? Or did get this solely for gaming? If got it just for gaming, then you could've gotten something WAY better that give ~450% more performance for maybe same price got it. Imagine a bicycle vs sports car in a race that how big of a performance gap we're talking.

If got this recently from the store, and still within refund policy, my suggestion refund it, and get a GOOD laptop.

If you bought this 2nd hand from eBay, or something well not much can do about it.





Now this what to do, make sure your Windows is FULLY updated, once that done, make sure open up AMD control panel have the latest version, if not do update. If don't got it, here site. Use auto detect take the thinking out for you.
https://www.amd.com/en/support/download/drivers.html

Now make sure verify game files on Steam, and make sure always click yes for games when launching for 1st time after downloading them to install drivers needed for them to running them.

If still need help we help.

i got this laptop a few years ago, less than 5 years i believe and it's basically just an upgrade from a chromebook because i rlly use my laptop for basic bs like watching youtube, twitch, surfing the internet and real normie stuff. i bought it from bestbuy completely new. the amd thing you linked said i didn't have what it needed? i think i may have gotten the specs wrong on my laptop cause i took the info from the website of this laptop but it might be a newer build, as i said i'm bad with computers, im sorry about that.

[Dr.Shadowds 🐉]

Originally posted by braatizm:

Originally posted by Hennix:

what games?
and
top left steamclient click
/help/systeminformation
copy all and post it here

it says my steam client is up to date, not sure how to copy the second, it's on a white window with tons of info on my laptop on there. the games i'm trying to play is marvel rivals and gotham knights.

1. Click on Help on top of client
2. Click on Steam information a new window pop up
3. In text area where see computer information, and all that in that AREA click on the text now press on keyboard Ctrl + A you see everything get highlighted now press Ctrl + C
4. In this discussion when posting press Ctrl + V this will paste what you copy from that box.

[braatizm]

Originally posted by Dr.Shadowds 🐉:

Originally posted by braatizm:

it says my steam client is up to date, not sure how to copy the second, it's on a white window with tons of info on my laptop on there. the games i'm trying to play is marvel rivals and gotham knights.

1. Click on Help on top of client
2. Click on Steam information a new window pop up
3. In text area where see computer information, and all that in that AREA click on the text now press on keyboard Ctrl + A you see everything get highlighted now press Ctrl + C
4. In this discussion when posting press Ctrl + V this will post what you copy from that box.

Computer Information:
Manufacturer: LENOVO
Model: 82QG
Form Factor: Laptop
Touch Input Detected
okay yeah i see where that is now. god im dumb

[Hennix]

again
top left steamclient click
/help/systeminformation

most important
copy all and post it here

[Dr.Shadowds 🐉]

Originally posted by braatizm:

Originally posted by Dr.Shadowds 🐉:

1. Click on Help on top of client
2. Click on Steam information a new window pop up
3. In text area where see computer information, and all that in that AREA click on the text now press on keyboard Ctrl + A you see everything get highlighted now press Ctrl + C
4. In this discussion when posting press Ctrl + V this will post what you copy from that box.

Computer Information:
Manufacturer: LENOVO
Model: 82QG
Form Factor: Laptop
Touch Input Detected
okay yeah i see where that is now. god im dumb

If this is correct you do not have AMD you're using intel that why AMD won't install.

No idea how much spend for this, hope got it really cheap.

Lenovo site took down product page so can't see specs, but found review on it that detail somethings about it.
https://www.pcmag.com/reviews/lenovo-yoga-7i-16-gen-7-2022

Now if got it near price what in that review for MSRP then you could've got a good high end laptop just like the example I made bicycle vs sports car race for less.

BTW there couple models using 82QG so there one with i5, and another with i7, ranging from $800 ~ $1400 MSRP again if spent anywhere near these prices you got rip off if did it solely for gaming.

[braatizm]

Originally posted by Hennix:

again
top left steamclient click
/help/systeminformation

most important
copy all and post it here

Computer Information:
Manufacturer: LENOVO
Model: 82QG
Form Factor: Laptop
Touch Input Detected
Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: 12th Gen Intel(R) Core(TM) i5-1240P
CPU Family: 0x6
CPU Model: 0x9a
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 2112 MHz
16 logical processors
12 physical processors
Hyper-threading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
BMI1: Supported
BMI2: Supported
F16C: Supported
FMA: Supported
Operating System Version:
Windows 11 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Client Information:
Version: 1733265492
Browser GPU Acceleration Status: Enabled
Browser Canvas: Enabled
Browser Canvas out-of-process rasterization: Enabled
Browser Direct Rendering Display Compositor: Disabled
Browser Compositing: Enabled
Browser Multiple Raster Threads: Enabled
Browser OpenGL: Enabled
Browser Rasterization: Enabled
Browser Raw Draw: Disabled
Browser Skia Graphite: Disabled
Browser Video Decode: Enabled
Browser Video Encode: Enabled
Browser Vulkan: Disabled
Browser WebGL: Enabled
Browser WebGL2: Enabled
Browser WebGPU: Enabled
Browser WebNN: Disabled
Video Card:
Driver: Intel(R) Iris(R) Xe Graphics
DirectX Driver Name: igdumdim32.dll
Driver Version: 32.0.101.6449
DirectX Driver Version: 32.0.101.6449
Driver Date: 12 26 2024
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Intel(R) Iris(R) Xe Graphics
VendorID: 0x8086
DeviceID: 0x46a6
Revision: 0xc
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 2560 x 1600
Desktop Resolution: 2560 x 1600
Primary Display Size: 13.58" x 8.46" (15.98" diag), 34.5cm x 21.5cm (40.6cm diag)
Primary Bus Type Not Detected
Primary VRAM: 2047 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Speakers (Realtek(R) Audio)
Memory:
RAM: 7916 Mb
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 241920 MB
Largest Free Hard Disk Block: 106227 MB
OS Install Date: Oct 08 2024
Game Controller: None detected
MAC Address hash: 905b8934eeffd10759d6d9b0dd1cedb09bff4b11
Storage:
Disk serial number hash: 75151cfe
Number of SSDs: 1
SSD sizes: 256G
Number of HDDs: 0
Number of removable drives: 0

[Rollingcalf | TWITCH]

Apex not opening with Direct 12 like its not even in my option anymore