I have more faith in the community than steam support

[Mr. "Brown" Brown]

I have just had my account hacked into from russia and has traded away most of my good dota 2 items ive bought and collected over several years. It seems steam support for whatever good given reason believes it shouldnt be responsible or accountable IN ANY WAY about items being lost. I know i am just preaching to no one but it doesnt seem like a great idea to alienate your users when it comes to serious matters like this. I did what i believe i can to make sure my account is more secure now, however i am on severe edge now and dont know how i can trust steam or valve or anything with this userbase when i cant get any help from the people who run this platform. Does anyone have any advice or ideas on how to make sure i am truly safe from another threat like this or more preferably, that i can at least talk to someone from steam/valve who could do anything for me? I dont want all my time and money to be for nothing.

[eram]

Stop giving your account info to strangers

[meowzers]

People will just say that your account security is your own responsibility. I feel for you, but the best advice I can give is to just accept the loss and move on, being sure to change any passwords you might have had compromised.

I hope things get better for you.

[Daenoxiis]

I just don't have faith. Lol.
Like at all.

I mean I kind of do. In a personal spiritual sense of solipsism.

But beyond that? Nah.
That's been kind of brutally beaten out of me in lfie.

I am actually only able to balance and harmonize myself, due to my spiritual solipsism.

I may be a madman, but I am at least cognitively aware of my madness.

[De Hollandse Ezel]

they would have to hack into your phone (authentication for login)
they would have to hack into your phone again (athentication for trade)
they would have to hack into your email (for password reset)
they would have to know your actual steam account name.. not the user name
AND they would need to login your pc.. to not get flagged "login on new device in weird nation"

and on top you would not have to notice it for ca couple days. for any items traded are placed on hold (which is quite anoying for normal users like me who sometimes buy a tradecard to much on the market and than cannot resell it for many days.
-
if you contacted support within those days.. all the items would still be with those that bought them and support could restore them..

personally I would just not waste store hundreds of euro in useless digital skins..
and if you have them certainly not flaunt them publicly... when you know hackers are out to get them...

a bit like you not flaunt your expensive watch in a ghetto either.. but keep it hidden under humble clothing... so they cannot see when you walk by you have anything of value..

[SpeedFreak1972]

Problem is in general with most things we can't help support can

[Daenoxiis]

Originally posted by Alfonso Benedirk:

You can get robbed in any neighborhood not just a ghetto stop using racist stereotypes.

That is actually 100% entirely true.
The scariest time I have ever been robbed was in a hotel room at a paid-for event for a business endeavor during my live musician days. 40 bands, 3 stages, around 2K people. A small festival of sorts.
And yeah, I got robbed at that event. Back at the hotel. Which was not your typical urban area hotel, we were inner city, this was in Providence, RI circa 2017.

I won't go into further details but basically some stupid crap happened with the headliner, my peoples got mixed up for something we weren't even involved in and due to a language barrier issue, next thing I know I'm getting robbed in a hotel suite with an assault rifle against the back of my head for like $2K....over a mix-up. They didn't even mean to rob us specifically. It happened due to a language barrier and some confusion.

So we were just like uuhhh, okay fine, fv<k, take the money, whatever, just gtfo.
And yeah, that's gonna be the last I'm gonna say about it in detail, due to the how's and why's of the deeper levels of this, but this is also the single event that caused me to totally erase myself from pretty much all of the internet under every alias I had associated with me and that event at that time.

There's a certain tinge of irony to this...
The irony being that I don't really look like the guy who gets robbed, I look like the guy who does the robbing. That's the irony.
Really can't judge a book by its cover, people.

[BR B-263-54]

Originally posted by Mr. "Brown" Brown:

I have just had my account hacked into from russia and has traded away most of my good dota 2 items ive bought and collected over several years. It seems steam support for whatever good given reason believes it shouldnt be responsible or accountable IN ANY WAY about items being lost. I know i am just preaching to no one but it doesnt seem like a great idea to alienate your users when it comes to serious matters like this. I did what i believe i can to make sure my account is more secure now, however i am on severe edge now and dont know how i can trust steam or valve or anything with this userbase when i cant get any help from the people who run this platform. Does anyone have any advice or ideas on how to make sure i am truly safe from another threat like this or more preferably, that i can at least talk to someone from steam/valve who could do anything for me? I dont want all my time and money to be for nothing.

Don't you have steam guard installed?