trade scam

[vld]

hello guys,

i need some help. I just tried to make a trade with a friend from my friend's list and the item goes to another account that is fake or scam. When i received the notification on Steam Mobile app it appeared my friend's account, nothing else, but when the trade was made i have seen that the item got to a fake account.
i reported that account but it seems that i reported and blocked my friend's account, it's like the scammed account mirroring my friend's account.
have you experienced something like this? if yes, can i take back the item or it's totally lost?

thanks!

[Dan5000]

Common scam.

One if not both accounts are compromised.

Follow all these instructions, otherwise you can't be sure that no one is still on your account:

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
6. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

There are only 3 ways for others to get into your account:

1. You either got infected and had malware steal your active session, which means steam thinks it is your own doing. (Or you logged in on another infected machine)

2. You entered your login + Steam Guard code somewhere you were not supposed to. (Scanning the QR code to login does the same)

3. Someone else has/had physical access to your devices. (Or you forgot to logout after being in an internet café etc.)

You can't deny all 3 of these, it's impossible to get into your account otherwise.

Stolen wallet or items that way will not be refunded, as it is the users responsibility to make sure their accounts are safe.