Steamwebhelper does not respond

All Discussions > Steam Forums > Help and Tips > Topic Details

Red Hood Mar 12 @ 5:47am

Dear Steammembers,

since yesterday i had an issue with steam not showing anything but a black screen an issues with something like "GetPlayer API" being called and not working.

Now i get a Window that shows "Steamwebhelper is not responding.

I tried several things, delete the userdata folder, DISM Checkhealt etc., SFC Scannow, Deinstall steam and reinstall in diffrent folder etc.

Nothing works....

Graphics Driver are updated today and my eventlogs are showing nothing about this issue.

Anyone got help?

Windows 11 - Professional Build 26100.3476

< >

Showing 1-15 of 17 comments

ryanwort93 Mar 12 @ 6:16am

My brother has had the same issue. We have been trying to fix it including 2 complete pc resets and still haven't fixed this issue. We did have a brief time where we got steam to open but has come back today an cant seem to fix this issue.

Hakar1 Mar 12 @ 6:33am

I'm in the same situation. My Steam was working fine until yesterday. I have tried the methods you listed above, but none worked. Though there is a temporary fix to this: https://note.com/vawmemo/n/nd5e9b3046efd
I have tried this method, and it worked, but you have to do it every time you open Steam, which is a hassle.

System specs:
OS: Win11
RAM: 32GB
CPU: R7 7700x
GPU: RX 7800XT

etms51 Mar 12 @ 6:41am

same problem with me, yesterday steam was working, today the steam has a small update, and don't working .

Drunkey Mar 13 @ 11:19am

I have my own solution, if you want to try it for yourself, see if it could work : https://steamcommunity.com/discussions/forum/1/591765562781075669/

Red Hood Mar 14 @ 5:43am

On me its working sometimes too, but then again not working.

Its frustrating because i work as an it technican and know how to troubleshoot and fix but this is getting reeeeallly frustrating....

IMCURSED Mar 14 @ 7:02am

I deleted files like steamweb, renamed their folders, updated drivers on all hardware, did a clean install of new and old drivers for the video card, reinstalled Windows, installed steam on other hard drives on a clean system, added steam to exceptions, played with compatibility (win7), steam started several times, but after a reboot He didn't work on the computer again. I've been doing this for the second day now, but nothing good is happening.
My Specifications:
win 11 pro 24h2 build 26100.3476
msi mag b650m mortar wi fi
3070
r5 7500f
ram 32 Gb
Are there representatives of VALVE lol?

BroodjeKroket. Mar 14 @ 7:39am

Uninstall asus armoury crate if you have it. Worked for me.

Turner Mar 14 @ 8:33am

Originally posted by BroodjeKroket.:
Uninstall asus armoury crate if you have it. Worked for me.

This guy right here, has saved me from tearing my brain out.

Janer64 Mar 15 @ 2:01am

1. Open Task Manager and select Open Resource Monitor from the Performance tab to display the Resource Monitor.

2. Keep the "CPU" tab open on the resource monitor and the "Details" tab open on the task manager.

3. Start Steam, do not hesitate, right-click Steam.exe in the process column of the resource monitor → Select "Suspend process". This allows you to ignore Steam's webhelper waiting timer and wait a long time.

4. Then wait until the usage memory of task manager steamwebhelper.exe does not increase. ( 1 ～ 2 minutes in my environment)

** I didn't notice the memory usage change, I just waited a few minutes.

5. Then right-click Steam.exe from the resource monitor → "Resume the process".

This workaround has got it working for some people including myself.

fishersamuel56 Mar 15 @ 2:39am

no brood was right the asus crap conflicts with steam did it it fixed it for me

#10

LOLA BLiTZ3R Mar 15 @ 7:10am

Originally posted by **JANER of PUNK ROCK**:
1. Open Task Manager and select Open Resource Monitor from the Performance tab to display the Resource Monitor.

2. Keep the "CPU" tab open on the resource monitor and the "Details" tab open on the task manager.

3. Start Steam, do not hesitate, right-click Steam.exe in the process column of the resource monitor → Select "Suspend process". This allows you to ignore Steam's webhelper waiting timer and wait a long time.

4. Then wait until the usage memory of task manager steamwebhelper.exe does not increase. ( 1 ～ 2 minutes in my environment)

** I didn't notice the memory usage change, I just waited a few minutes.

5. Then right-click Steam.exe from the resource monitor → "Resume the process".

This workaround has got it working for some people including myself.

You need to wait till steam webhelper appears before suspending steam.exe

#11

Aingard Mar 15 @ 1:32pm

Hello everyone, after a 3-day struggle, I finally succeeded on my side. I saw that every time I turned on my PC, I had Asus Armoury Crate launching at the same time, and after some research, I saw that for some people it could slow down the PC. Being on a desktop PC, I decided to uninstall everything that came from Asus, having only the motherboard from them. I restarted the PC and since then, no more problems launching Steam.
I'm on a desktop PC.

#12

Red Hood Mar 15 @ 2:22pm

Originally posted by Aingard:
Hello everyone, after a 3-day struggle, I finally succeeded on my side. I saw that every time I turned on my PC, I had Asus Armoury Crate launching at the same time, and after some research, I saw that for some people it could slow down the PC. Being on a desktop PC, I decided to uninstall everything that came from Asus, having only the motherboard from them. I restarted the PC and since then, no more problems launching Steam.
I'm on a desktop PC.

If this is the issue I Kiss your a**. I have the asus armory create on my machine…

#13