hacker gave away thousands of my steam pts.

[Jersey Johnny]

Today i got around 50 emails saying thank you for gifting pts and items to all these fake accounts. It happened when I wasn't on my computer or any devices that I use steam on. I have steam guard on, and it doesn't show any unauthorized devices. Can anyone tell me what i should do next?
so far I did the following
1) Ran a virus scan on my home PC to make sure it was clean.
2) I deauthorized all my devices that were registered to use steam.
3) I checked to make sure my email and username were the same and they were.
4)I changed my password from a clean device.

Is there anything else I can do? I really hope I don't end up losing my account that I've had for years. i figured since i have steam guard on with 2 factor on, that it would be hard for someone to hack someones account. Guess I was wrong.

I'm hoping I dont wake up tomorrow to another 50 emails thanking me for someone stealing all my pts.

Anyone who can help me further, I appreciate it.

[The Hatchet man]

So change your password and dig deeper into the random accounts if they look legit it might just be mistakes but look further

[omgfamger]

Hello men, is so sad, some hacker do the same to my but he did it with mi trading cards.

i have a question, do you unlink the others device of your steam account?

if you do that, i think you need to change your pasword and manage steam guard in your movile and pc.

I have captures for help.

YW.

[Jersey Johnny]

The Hatchet man の投稿を引用：

So change your password and dig deeper into the random accounts if they look legit it might just be mistakes but look further

the accounts are all fake, they all are brand new accounts that have millions of pts. i reported some of them , but steam doesn't make it easy.

[Jersey Johnny]

omgfamger の投稿を引用：

Hello men, is so sad, some hacker do the same to my but he did it with mi trading cards.

i have a question, do you unlink the others device of your steam account?

if you do that, i think you need to change your pasword and manage steam guard in your movile and pc.

I have captures for help.

YW.

yes, i unlinked all my devices, I didn'/t see any unauthorized login attempts on my account. I changed my password. I do have my steam guard off my computer so i get updates for any logins, or purchases etc. I didn't receive anything.

Do i need to contact steam? I'm hoping that was the end of it, I appreciate the help.

[JY]

Make sure to contact Steam Supports. This is probably something they can help.

[HIVEmind]

maybe we should remove the sell/give away function

[Jersey Johnny]

JY の投稿を引用：

Make sure to contact Steam Supports. This is probably something they can help.

I emailed them and attached a photo. Under my steam points history , at the very bottom it says total redeemed-10,000 all in red. When I click on view details it doesn't say anything. If I check gifts given out it has nothing there.

I'm wondering if the 40 emails were phising scheme? I don't know, it was all things of me giving people community awards, one of them wss like 4,000pts.

They didn't change my name or email or anything. I have steam guard enabled so maybe that's all they can do I hope without having my steam guard?

It ticks me off, as bored as I may get, I'd never think, let's steal someone steam pts .

Steam should be able to stop it when they see it all happened at the same time yesterday. Hopefully me changing my password will help. Thanks for the response.

[Jersey Johnny]

HIVEmind の投稿を引用：

maybe we should remove the sell/give away function

Exactly brother, I've been a member over 15 years and don't think I've ever messed around with the pts ever. I only have like 600k pts.
The profiles that stole my pts were less then a year old and had millions of pts.

Steam shoukd be able to track stuff like that where I would raise red flags

Thanks for the response bro.

[coldhotcoffee]

I got the same emails few days ago and read it just now. There was an unauthorized purchase of 2000 Philippine pesos credit on my account which I didn't make. Someone was trying to put in credits on my account, first one failed amounting P400. Now the P2000 was deducted from my card and saw that it went here on my Steam account. My Steam app is closed. I don't even put credits on my account :(

This is frustrating because that's my last money on my bank account and how long will I get a refund for this? PLS HELP.

Also, my picture here was changed to some Chinese texts and numbers with a QR code. I am Filipino and don't even know Chinese

[HikariLight]

You gave away your account login info.
Find out how you did that and stop doing that.
If you use third party trade sites, stop because they are all scams.
You could have also been phished and tricked into giving away your login info.

[Zzabur]

HikariLight の投稿を引用：

You gave away your account login info.
Find out how you did that and stop doing that.
If you use third party trade sites, stop because they are all scams.
You could have also been phished and tricked into giving away your login info.

He gave away Steam Guard too?

[HikariLight]

Zzabur の投稿を引用：

HikariLight の投稿を引用：

You gave away your account login info.
Find out how you did that and stop doing that.
If you use third party trade sites, stop because they are all scams.
You could have also been phished and tricked into giving away your login info.

He gave away Steam Guard too?

If someone got into the account, yes they did.
When someone is attempting to Phish you, they will get everything they need from you to get into the account.
Even tricking you into disabling Steam Guard/Mobile Authenticator.

[Zzabur]

HikariLight の投稿を引用：

Even tricking you into disabling Steam Guard/Mobile Authenticator.

OP said that steam guard was on and not disabled.

[HikariLight]

Zzabur の投稿を引用：

HikariLight の投稿を引用：

Even tricking you into disabling Steam Guard/Mobile Authenticator.

OP said that steam guard was on and not disabled.

Then the OP got tricked into giving away the guard code too.
The only security hole with Steam account security is the account owner.
The owner is supposed to be the only one who knows the account username and password and be the only one with access to the Steam Guard/Mobile Authenticator code.

[Jersey Johnny]

HikariLight の投稿を引用：

Zzabur の投稿を引用：

He gave away Steam Guard too?

If someone got into the account, yes they did.
When someone is attempting to Phish you, they will get everything they need from you to get into the account.
Even tricking you into disabling Steam Guard/Mobile Authenticator.

I didn't give away my login information nor did i give away or turn off my steam guard authentication. My password and login was found on a data breach and sure enough that password was used for them to hack my discord as well.

I found a virus on my main gaming pc which probably was the culprit. I cleaned the system and changed all the passwords that had that same password and, knock on wood, so far it seems like things are OK.

I do not give out any information to anyone, I seen every type of scam possible during my 20 years in law enforcement.