How often does Steam customer service generally reply to messages?

[lixinwei]

I asked Steam customer service for help yesterday and he hasn't even replied to me with a message so far, I wanted to ask here if this is normal? If it's normal or if there's something unexpected, I can wait. Actually, I'm here to ask about the timing of this.

[d3str0y3r]

Response times can vary. It all depends on how many other tickets they have in the queue before yours.

https://store.steampowered.com/stats/support/

[Ogami]

Can take between a few hours and a few days.
Also depends a lot of its something they can actually help you with.
In general Steam Support can only help with billing and purchase problems and general problems with your account itself. They cant help with game problems or similar.

[lixinwei]

Okay, thanks for the reminder, I just need to know he'll help me

[Silicon Vampire]

You'll be lucky to get a response anywhere near your topic for the first several responses. At least that's been my experience as of late, let me know how it turns out for you. I hope the experience will be better than I expect.