Didn't get refund, while steam says refunded?

[ProPlayErChiekn]

i didnt get any refund from steam ? are you stealing money and reporting fake refunds ? i need exact refund details , i will sue if you ruin my reputation !
I reported to the bank the transaction statement from November to December 2024, I did not see any refund order? Are you guys scamming? I will post it to the big community

I have pictures and full evidence, if needed for the lawsuit.

The amount not received is : 2.350.000 VND

HT-4225-6HHV-HC35

[J4MESOX4D]

https://help.steampowered.com/en/faqs/view/5FDE-BA65-ACCE-A411
When a refund request is approved within 24 hours of the purchase, the original transaction is cancelled. In many cases it takes up to 30 days for your bank to confirm that Steam never received the funds in the first place. Once confirmed, your bank will release the hold and remove the charge from your bank statement. Please Note: When a transaction is cancelled, you will not see a credit on your account.

[ProPlayErChiekn]

The refund transaction was completed on 11/14/2024! and today 3/12/2025 I still haven't seen any money flow, even after checking the exact amount of each transaction to see if it's hot or not

[J4MESOX4D]

Originally posted by ProPlayErChiekn:

The refund transaction was completed on 11/14/2024! and today 3/12/2025 I still haven't seen any money flow, even after checking the exact amount of each transaction to see if it's hot or not

If the refund was made within 24 hours of purchase then the transaction is cancelled and no money left your account.

[ProPlayErChiekn]

That money is not returned to my steam account, I don't understand why a very big company would let customers lose money like this! I will bring this event to reddit and other big sites if the support does not resolve it immediately.

[J4MESOX4D]

Originally posted by ProPlayErChiekn:

That money is not returned to my steam account, I don't understand why a very big company would let customers lose money like this! I will bring this event to reddit and other big sites if the support does not resolve it immediately.

If you returned to your bank then it does not go to your Steam account. Once again, did you refund the game within 24 hours of purchase? If you did, the money didn't leave your account so nothing returns and the charge falls off your statement.

[ProPlayErChiekn]

Originally posted by J4MESOX4D:

Originally posted by ProPlayErChiekn:

That money is not returned to my steam account, I don't understand why a very big company would let customers lose money like this! I will bring this event to reddit and other big sites if the support does not resolve it immediately.

If you returned to your bank then it does not go to your Steam account. Once again, did you refund the game within 24 hours of purchase? If you did, the money didn't leave your account so nothing returns and the charge falls off your statement.

I requested a refund right after I couldn't buy an item in the game, and the money was still in my steam wallet, exactly 2,350,000 VND, and I requested a refund to my master card right after that, and today I checked the bank and didn't receive it, and there was no money left in my steam wallet!

[nullable]

That doesn't really make sense, since you can't refund Steam Wallet funds to another FOP. So how did the 2,350,000 VND get to be in your Steam Wallet?

Also you seem to be avoiding answer the direct question. "When did you buy the game? When did you refund it?" Try answering the questions asked please.

At any rate if you believe you have a problem with billing/refunds, that's an issue for Steam support to sort out. However, lots of people don't seem to understand how transactions work and jump to wild conclusions when they see behind the instantaneous facade, but don't understand what they're seeing. But it's hard to say because you refuse to address specific details to confirm or rule the possibility out.

[ProPlayErChiekn]

Originally posted by nullable:

That doesn't really make sense, since you can't refund Steam Wallet funds to another FOP. So how did the 2,350,000 VND get to be in your Steam Wallet?

Also you seem to be avoiding answer the direct question. "When did you buy the game? When did you refund it?" Try answering the questions asked please.

At any rate if you believe you have a problem with billing/refunds, that's an issue for Steam support to sort out. However, lots of people don't seem to understand how transactions work and jump to wild conclusions when they see behind the instantaneous facade, but don't understand what they're seeing. But it's hard to say because you refuse to address specific details to confirm or rule the possibility out.

I bought the game at 1:00 am 11/14/2024 and refunded it at 1:40 am 11/14/2024! and received a refund completion notification that same day.

[cSg|mc-Hotsauce]

Originally posted by ProPlayErChiekn:

Originally posted by nullable:

That doesn't really make sense, since you can't refund Steam Wallet funds to another FOP. So how did the 2,350,000 VND get to be in your Steam Wallet?

Also you seem to be avoiding answer the direct question. "When did you buy the game? When did you refund it?" Try answering the questions asked please.

At any rate if you believe you have a problem with billing/refunds, that's an issue for Steam support to sort out. However, lots of people don't seem to understand how transactions work and jump to wild conclusions when they see behind the instantaneous facade, but don't understand what they're seeing. But it's hard to say because you refuse to address specific details to confirm or rule the possibility out.

I bought the game at 1:00 am 11/14/2024 and refunded it at 1:40 am 11/14/2024! and received a refund completion notification that same day.

Contact your bank.

And didn't Vietnam ban Steam in your country?

[nullable]

Originally posted by ProPlayErChiekn:

I bought the game at 1:00 am 11/14/2024 and refunded it at 1:40 am 11/14/2024! and received a refund completion notification that same day.

J4MESOX4D mentioned several times, and is correct, if you requested a refund within 24 hours they money never actually left your account. I know it seems like banking transactions are instantaneous, but they're not. In those cases Valve would have cancelled the transactions, which would have still been pending from their perspective and would not have received money yet. So there's no explicit second transaction from Valve to your bank that you seem to be expecting.

This is something you can educate yourself on to get an understanding how banking transactions are resolved.

Although you made a claim about Steam Wallet funds, and your refund request and I explicitly asked about that, but you didn't bother to address that detail. You can't refund Steam Wallets funds back to a credit card after those wallet funds have been used to purchase a game. And it's not clear whether you used your Master Card or wallet funds to purchase the game. And after five months your memory might not be reliable either. So... when you look at your transaction history for that transaction what does it say? The transaction will specify wallet for wallet transactions, or your card type and last 4 digits for a CC.

If you used a CC, then chances are the money never left your account. At any rate you would need to take the issue up with your bank. And you might keep an open mind that you don't understand how banking systems work, so what you might expect to see may not align with reality. Lots of people in your time frame situation expect to see a refund transaction and freakout when they don't. But it's normal given the details you've provided.

[Ettanin]

Originally posted by ProPlayErChiekn:

Originally posted by nullable:

That doesn't really make sense, since you can't refund Steam Wallet funds to another FOP. So how did the 2,350,000 VND get to be in your Steam Wallet?

Also you seem to be avoiding answer the direct question. "When did you buy the game? When did you refund it?" Try answering the questions asked please.

At any rate if you believe you have a problem with billing/refunds, that's an issue for Steam support to sort out. However, lots of people don't seem to understand how transactions work and jump to wild conclusions when they see behind the instantaneous facade, but don't understand what they're seeing. But it's hard to say because you refuse to address specific details to confirm or rule the possibility out.

I bought the game at 1:00 am 11/14/2024 and refunded it at 1:40 am 11/14/2024! and received a refund completion notification that same day.

Check your credit card statements within that period. If there's no claim by Steam for that amount, then it has never been taken from your CC. Therefore, nothing to give back, either.

[J4MESOX4D]

Originally posted by ProPlayErChiekn:

Originally posted by J4MESOX4D:

If you returned to your bank then it does not go to your Steam account. Once again, did you refund the game within 24 hours of purchase? If you did, the money didn't leave your account so nothing returns and the charge falls off your statement.

I requested a refund right after I couldn't buy an item in the game, and the money was still in my steam wallet, exactly 2,350,000 VND, and I requested a refund to my master card right after that, and today I checked the bank and didn't receive it, and there was no money left in my steam wallet!

So no money likely left your bank account because the charge was CANCELLED. If no money left then there is none to return and the original change will disappear from your statement.

So you haven't lost any money because none was deducted and your bank probably wouldn't see a charge either.