[e-mail] responding time?

[Cyrex Atlas]

My account got hacked by a fake mod or real mod

I don't know but my acount feels broken and all my friends got deleted and my +200 euro inventory is at risk because they trethened me they will delete my account / reboot my profile and delete my steam inventory. also my trades are closed so I can't recieve or send any trade offers.

Now I have sent a mail to [e-mail] but I don't know how fast they are going to awnser.

[Crazy Tiger]

There is no email for support. You got phished and the hijackers are using scare tactics.

Secure your account:
- Scan for malware. https://www.malwarebytes.com/
- Deauthorize all devices https://store.steampowered.com/twofactor/manage
- Change your password on a secure device.
- Generate new back up codes. https://store.steampowered.com/twofactor/manage
- Revoke the api key https://steamcommunity.com/dev/apikey

Find out how you leaked your credentials. Phishing and malware are the two ways it happens, phishing is the most likely one. Either way, find out how you leaked your credentials.

[76561199478317936]

Originally posted by Crazy Tiger:

There is no email for support. You got phished and the hijackers are using scare tactics.

Secure your account:
- Scan for malware. https://www.malwarebytes.com/
- Deauthorize all devices https://store.steampowered.com/twofactor/manage
- Change your password on a secure device.
- Generate new back up codes. https://store.steampowered.com/twofactor/manage
- Revoke the api key https://steamcommunity.com/dev/apikey

Find out how you leaked your credentials. Phishing and malware are the two ways it happens, phishing is the most likely one. Either way, find out how you leaked your credentials.

Uhhh what to do when i got hacked and the hacker changed the password and email...

[magicISO Sweden]

Originally posted by Morro:

My account got hacked by a fake mod or real mod

I don't know but my acount feels broken and all my friends got deleted and my +200 euro inventory is at risk because they trethened me they will delete my account / reboot my profile and delete my steam inventory. also my trades are closed so I can't recieve or send any trade offers.

Now I have sent a mail to [e-mail] but I don't know how fast they are going to awnser.

that is a scam report that person and block and move on and if you want to support then you open a ticket here on steam

[magicISO Sweden]

Originally posted by 76561199478317936:

Originally posted by Crazy Tiger:

There is no email for support. You got phished and the hijackers are using scare tactics.

Secure your account:
- Scan for malware. https://www.malwarebytes.com/
- Deauthorize all devices https://store.steampowered.com/twofactor/manage
- Change your password on a secure device.
- Generate new back up codes. https://store.steampowered.com/twofactor/manage
- Revoke the api key https://steamcommunity.com/dev/apikey

Find out how you leaked your credentials. Phishing and malware are the two ways it happens, phishing is the most likely one. Either way, find out how you leaked your credentials.

Uhhh what to do when i got hacked and the hacker changed the password and email...

You must be logged out of all accounts to start the account recovery process.

You don't need access to the email, phone or password currently tied to the hijacked/hacked account for this to work. Just pick the "I do not have access..." or a similar option when asked.

And to help you sign-in: https://help.steampowered.com/en/wizard/HelpWithLogin

A step by step guide to the recovery process:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560 and next open your own post

[Cyrex Atlas]

I love how you guys help more then steam itself ❤️

[magicISO Sweden]

Originally posted by Morro:

I love how you guys help more then steam itself ❤️

did you open a ticket with steam support ? if not how should they help then ?

[Cyrex Atlas]

Originally posted by magicISO Sweden:

Originally posted by Morro:

I love how you guys help more then steam itself ❤️

did you open a ticket with steam support ? if not how should they help then ?

They did not just place your problem in discussions and other members wil help you

[magicISO Sweden]

Originally posted by Morro:

Originally posted by magicISO Sweden:

did you open a ticket with steam support ? if not how should they help then ?

They did not just place your problem in discussions and other members wil help you

what are you talking about do you even know how to contact steam support ? https://help.steampowered.com/ here you look and get help

[Cyrex Atlas]

Originally posted by magicISO Sweden:

Originally posted by Morro:

They did not just place your problem in discussions and other members wil help you

what are you talking about do you even know how to contact steam support ? https://help.steampowered.com/ here you look and get help

I did but they did not help at all

[76561199478317936]

Originally posted by magicISO Sweden:

Originally posted by 76561199478317936:

Uhhh what to do when i got hacked and the hacker changed the password and email...

You must be logged out of all accounts to start the account recovery process.

You don't need access to the email, phone or password currently tied to the hijacked/hacked account for this to work. Just pick the "I do not have access..." or a similar option when asked.

And to help you sign-in: https://help.steampowered.com/en/wizard/HelpWithLogin

A step by step guide to the recovery process:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560 and next open your own post

I only got the questions :
I forgot my steam account...
My steam account was stolen..(not helpfull cuz it just reset my password and will send a link to my email. Ofc the email of the account got changed).
Mann idk what to doo i have alot of progress on that account

[76561199478317936]

Originally posted by magicISO Sweden:

Originally posted by 76561199478317936:

Uhhh what to do when i got hacked and the hacker changed the password and email...

You must be logged out of all accounts to start the account recovery process.

You don't need access to the email, phone or password currently tied to the hijacked/hacked account for this to work. Just pick the "I do not have access..." or a similar option when asked.

And to help you sign-in: https://help.steampowered.com/en/wizard/HelpWithLogin

A step by step guide to the recovery process:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560 and next open your own post

I made a ticket and im waiting for their response

[Moskau]

My inventory is empty suddenly, it was around 200 bucks, how to solve this issue?

[Aluvard]

Originally posted by Circleguard:

My inventory is empty suddenly, it was around 200 bucks, how to solve this issue?

Originally posted by Crazy Tiger:

There is no email for support. You got phished and the hijackers are using scare tactics.

Secure your account:
- Scan for malware. https://www.malwarebytes.com/
- Deauthorize all devices https://store.steampowered.com/twofactor/manage
- Change your password on a secure device.
- Generate new back up codes. https://store.steampowered.com/twofactor/manage
- Revoke the api key https://steamcommunity.com/dev/apikey

Find out how you leaked your credentials. Phishing and malware are the two ways it happens, phishing is the most likely one. Either way, find out how you leaked your credentials.

[nullable]

Originally posted by Circleguard:

My inventory is empty suddenly, it was around 200 bucks, how to solve this issue?

Read the topic, learn some hard lessons, do better keeping your account secure. Your items are gone. Lax security has consequences.