Bought 20 EUR Steam card (code) as present. Guy says it doesn't work

[76561199228858633]

I am trying to contact the reseller, doesn't yet answer. I was trying to see if I can contact Steam somewhere, maybe they can tell me if someone activated the code from an other account? Can anybody help me with this? thank you

[magicISO Sweden]

https://help.steampowered.com/

[Ogami]

Depends on what the error message is they are getting?
"Code already used."
"Card not activated."
Or just a unspecific " There was a problem bla bla".

Also is their Steam Store region set to one that uses Euro? Because Steam changed it a while ago so Steam Wallet cards can only be redeemed if the currency on them matches the one of the account that tries to redeem them.

[76561199228858633]

Originally posted by magicISO Sweden:

https://help.steampowered.com/

I saw that, I can not find an option that can help me. The code was bought at a store, your link doesn't have any option on what to do in this case

[76561199228858633]

Originally posted by Ogami:

Depends on what the error message is they are getting?
"Code already used."
"Card not activated."
Or just a unspecific " There was a problem bla bla".

Also is their Steam Store region set to one that uses Euro? Because Steam changed it a while ago so Steam Wallet cards can only be redeemed if the currency on them matches the one of the account that tries to redeem them.

Thanks I will ask this

[76561199228858633]

Originally posted by Ogami:

Depends on what the error message is they are getting?
"Code already used."
"Card not activated."
Or just a unspecific " There was a problem bla bla".

Also is their Steam Store region set to one that uses Euro? Because Steam changed it a while ago so Steam Wallet cards can only be redeemed if the currency on them matches the one of the account that tries to redeem them.

ok he says he initially got something like your 1st message "already used" what can we do in case of this? seems like it was stolen

[Ogami]

In that case the code was already redeemed on another account. You have to contact the reseller who sold you the code. Of course he will ask you to proof that you did not redeem the code yourself/or your friend so good luck with that.
Its really hard to get your money back in these cases. If you paid with PayPal you could open a case with them. Or do a chargeback with your bank but that will most likely permanently ban you from the website you used to buy the code.

In general its not a good idea to buy Steam Wallet codes from resellers, you can buy them in many stores officially from Steam, the 10% discount is usually not worth the hassle if a code does not work correctly.

[76561199228858633]

Originally posted by Ogami:

In that case the code was already redeemed on another account. You have to contact the reseller who sold you the code. Of course he will ask you to proof that you did not redeem the code yourself/or your friend so good luck with that.
Its really hard to get your money back in these cases. If you paid with PayPal you could open a case with them. Or do a chargeback with your bank but that will most likely permanently ban you from the website you used to buy the code.

In general its not a good idea to buy Steam Wallet codes from resellers, you can buy them in many stores officially from Steam, the 10% discount is usually not worth the hassle if a code does not work correctly.

So if I understand correctly, I am pretty much 5crewed. I feel bad I spent money on someone who does this. I was able to write Steam, and I am still hoping. I would love to at least get the user's ID who actually activated the code. I would make him famous.

Thanks for the help

[Ogami]

Originally posted by BallinBookworm:

I would love to at least get the user's ID who actually activated the code. I would make him famous.

Thanks for the help

Thats the one thing that will never happen. Steam is not even allowed to give out that information because of privacy laws. At most they will confirm that the code was already used previously and if you are VERY lucky they might even give you a date.
But they will NEVER tell you the user.