DirectX 12 is not supported on your system. Try running without the -dx12 or -d3d12 command line argument.

[Faint]

I just installed Marvel Rivals and updated my driver, but I keep getting this message and can't play. What do I do?

[nullable]

Seems like you need to upgrade your system. Although that's just a guess because you neglected to tell us anything about your system, besides you're getting an error.

You might also consider posting on the game's own forum. But they're going to ask you about your system too so you should get that information handy.

CPU, GPU and RAM at a minimum.

[Chompman]

Older gpu's do not support it and this is what you will need to look at usually.

[Crashed]

You have to have at least Windows 10 and a graphics card that supports WDDM 2.0 or higher to get DirectX 12.

If your graphics card is advertised to support DirectX 12, make sure you have the latest drivers.

[Faint]

Originally posted by nullable:

Seems like you need to upgrade your system. Although that's just a guess because you neglected to tell us anything about your system, besides you're getting an error.

You might also consider posting on the game's own forum. But they're going to ask you about your system too so you should get that information handy.

CPU, GPU and RAM at a minimum.

How do I find that information?

[Faint]

Originally posted by Crashed:

You have to have at least Windows 10 and a graphics card that supports WDDM 2.0 or higher to get DirectX 12.

If your graphics card is advertised to support DirectX 12, make sure you have the latest drivers.

Originally posted by Crashed:

You have to have at least Windows 10 and a graphics card that supports WDDM 2.0 or higher to get DirectX 12.

If your graphics card is advertised to support DirectX 12, make sure you have the latest drivers.

So what I'm interpreting is that my card is outdated and I have to buy a new one to play the game?

[ReBoot]

Originally posted by MyApocalypse:

Originally posted by nullable:

Seems like you need to upgrade your system. Although that's just a guess because you neglected to tell us anything about your system, besides you're getting an error.

You might also consider posting on the game's own forum. But they're going to ask you about your system too so you should get that information handy.

CPU, GPU and RAM at a minimum.

How do I find that information?

The device manager tells you which graphics card you have. As for the Windows version (which is also a factor), that's something you really could know yourself.

[Hennix]

top left steamclient click
/help/systeminformation
copy all and post it here

[smokerob79]

how can you even game without knowing your GPU???

[Faint]

Originally posted by Hennix:

top left steamclient click
/help/systeminformation
copy all and post it here

OS Name Microsoft Windows 10 Home
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-CMNI1B0
System Manufacturer Dell Inc.
System Model Inspiron 7559
System Type x64-based PC
System SKU 0706
Processor Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz, 2601 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.2.7, 12/13/2017
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0H0CC0
BaseBoard Version A00
Platform Role Mobile
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.5072"
User Name DESKTOP-CMNI1B0\
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.87 GB
Available Physical Memory 2.89 GB
Total Virtual Memory 18.9 GB
Available Virtual Memory 10.3 GB
Page File Space 11.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

[Crashed]

Originally posted by MyApocalypse:

Originally posted by Hennix:

top left steamclient click
/help/systeminformation
copy all and post it here

OS Name Microsoft Windows 10 Home
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-CMNI1B0
System Manufacturer Dell Inc.
System Model Inspiron 7559
System Type x64-based PC
System SKU 0706
Processor Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz, 2601 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.2.7, 12/13/2017
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0H0CC0
BaseBoard Version A00
Platform Role Mobile
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.5072"
User Name DESKTOP-CMNI1B0\
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.87 GB
Available Physical Memory 2.89 GB
Total Virtual Memory 18.9 GB
Available Virtual Memory 10.3 GB
Page File Space 11.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Does your laptop have a dedicated GPU? If so, have you configured the game to use the performance GPU instead of the power saving GPU?

If the 6th Gen iGPU supports DirectX 12 it is very limited and you'd have terrible performance anyway.

[Faint]

Originally posted by Crashed:

Originally posted by MyApocalypse:

OS Name Microsoft Windows 10 Home
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-CMNI1B0
System Manufacturer Dell Inc.
System Model Inspiron 7559
System Type x64-based PC
System SKU 0706
Processor Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz, 2601 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.2.7, 12/13/2017
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0H0CC0
BaseBoard Version A00
Platform Role Mobile
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.5072"
User Name DESKTOP-CMNI1B0\
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.87 GB
Available Physical Memory 2.89 GB
Total Virtual Memory 18.9 GB
Available Virtual Memory 10.3 GB
Page File Space 11.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Does your laptop have a dedicated GPU? If so, have you configured the game to use the performance GPU instead of the power saving GPU?

If the 6th Gen iGPU supports DirectX 12 it is very limited and you'd have terrible performance anyway.

The one my laptop uses is NVIDIA GEFORCE GTX960M so I suppose so? And no, I haven't configured the game, I didn't know i could do that

[metamec]

Originally posted by Faint:

The one my laptop uses is NVIDIA GEFORCE GTX960M so I suppose so? And no, I haven't configured the game, I didn't know i could do that

Get a refund. According to the product page, the minimum supported Nvidia GPU is the GeForce GTX 1060.

[davidb11]

Ow.
Yeah, I would suggest making sure to read the minimum system requirements for a game you're looking to buy.

[rawWwRrr]

Originally posted by Faint:

I just installed Marvel Rivals and updated my driver, but I keep getting this message and can't play. What do I do?

https://steamcommunity.com/app/2767030/discussions/0/596260472619012274/

Several posts in the game's forum with other users reporting the same issue. Above seems like the one with the most traffic.

[Faint]

Originally posted by rawWwRrr:

Originally posted by Faint:

I just installed Marvel Rivals and updated my driver, but I keep getting this message and can't play. What do I do?

https://steamcommunity.com/app/2767030/discussions/0/596260472619012274/

Several posts in the game's forum with other users reporting the same issue. Above seems like the one with the most traffic.

Thanks, I tried everything in the video on that thread but nothing worked, so I'm kinda cooked lol. So I think I need to get a new driver now?