STEAM ASSISTANT CONTACTING ME WITH PRIVATE ACCOUNT AFTER MY PROFILE WAS CHANGED

[mimi]

Hi guys a private account called community assistant contacted me via steam giving me the email and the last four digits of my credit card to this account. They then proceeded to ask me for my last purchase or my account will be blocked or banned for fraudulent activities? They also stated that all my items should be transferred to another account before the ban or else it will be removed forever? Meanwhile my name had been changed to random numbers , my profile picture removed , my profile showcases removed and my bio was filled with something about this account being blocked but the strange thing is i could revert all those changes back immediatly by editing my profile like normal. Surely this is a scam and I've somehow leaked my account info or have a virus on my pc right? Is there anyone who knows what to do in my situation thank u

[Cathulhu]

That's a scammer.
Do not give them anything.

https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B

[Wolf Knight]

your account is compromised
DO NOT TRADE
If you have access to the account

Steps to take NOW:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)


Please review how you are logging into Steam, you somehow gave them your log in information. This could of been due to the computer being compromised and redirecting to a fake login, or you using a 3rd party site to login to steam.

they only gave you the last for digits of the credit card because that is all they could see. support never contacts you, they never tell you about a pending ban, they never tell you to move your items

[mimi]

Originally posted by Wolf Knight:

your account is compromised
DO NOT TRADE
If you have access to the account

Steps to take NOW:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)


Please review how you are logging into Steam, you somehow gave them your log in information. This could of been due to the computer being compromised and redirecting to a fake login, or you using a 3rd party site to login to steam.

they only gave you the last for digits of the credit card because that is all they could see. support never contacts you, they never tell you about a pending ban, they never tell you to move your items

Thank you! is that website to scan for malware safe and is there any other alternative ways i could remove malware. Also if there is no malware is changing my passwords and doing all of the other steps enough to resolve the problem

[Wolf Knight]

malwarebytes is a legit anti malware site. they have a free malware scanner you can use. it is just a safety to make sure you dont have something on the computer that is giving away information like a keylogger.

step 1 is optional
step 2, 3, 5 are MUST DO
step 4 is MUST DO if you have the mobile app on the account

steps 2 thru 5 get the scammer out of the account and removes their ability to get back in.

[mimi]

Originally posted by Wolf Knight:

malwarebytes is a legit anti malware site. they have a free malware scanner you can use. it is just a safety to make sure you dont have something on the computer that is giving away information like a keylogger.

step 1 is optional
step 2, 3, 5 are MUST DO
step 4 is MUST DO if you have the mobile app on the account

steps 2 thru 5 get the scammer out of the account and removes their ability to get back in.

Oh if ive changed my password on the same computer would i need to re do all this again! sorry for some reason i didnt read clean T. T

[mimi]

Oh also ive done step 1 and theres no viruses

[mimi]

I’ve had a random account add and msg me to join a tf2 team for fun where then I had to create an account on a website to register and I sign into steam to register maybe that was the starting point of this?

[SpunkyJones]

Originally posted by mimi little witch:

I’ve had a random account add and msg me to join a tf2 team for fun where then I had to create an account on a website to register and I sign into steam to register maybe that was the starting point of this?

That sounds like that would be where you were phished.