Ubisoft must start declaring Uplay in pre-purchase games

[himmatsj]

I don't understand, why is Steam not yet taking action against Ubisoft for omitting the mention of Uplay on the store pages for their pre-purchase games?

This has not happened once or twice. It has been happening for years now. Uplay is not mentioned during the pre-purchase period, but all of a sudden magically, post release Uplay is stated.

This is wrong on so many levels. It is an underhanded business tactic.

It happened to me with Rayman Legends last year. When I put in a request for refund from steam, they said they could refund games that I had installed and played. I mean where's the logic? I had to play it to know it had Uplay. Plus, people back then really thought there was no Uplay for Rayman Legends as Rayman Origins also didn't have it.

The latest game where they are doing this is in Child of Light.

Yes, you can say that people should be aware of this now. But that's besides the point. I also have nothing against Uplay and I actually quite like their rewards system (though I hate the patching system).

If Ubisoft can't comply, then Steam should take appropriate action against them. But one thing is for sure, this has to change.

[Ineffable Anathema]

Maybe it's best to assume any games coming from Ubisoft will always require Uplay, eh?

[eram]

3rd-party DRM: Uplay

Check the store page.

[himmatsj]

Ubisoft needs to declare uPlay in ALL their pre-purchase games

3rd party DRM is a contentious issue, no doubt. But as long as it is stated up-front that a 3rd party DRM service is used in conjunction with Steam's own DRM, then at least users can know about it and make a purchase decision based on that knowledge.

However, I have noticed that Ubisoft aren't consistent with listing uPlay as 3rd party DRM on their pre-purchase games. I can personally recall Rayman Legends, Trials Fusion (still not listed after release!) and Child of Light, though there are more in the past year or so that I just can't seem to remember.

With the exception of Trials Fusion, all these games magically have uPlay mentioned on their store pages when the game is out.

Personally, I feel not listing this vital information is an underhanded business tactic. Last year, I pre-purchased Rayman Legends. There was confusion as to whether uPlay would be required or not on the Steam version as the store did not mention it as such. Plus, combined with the fact Rayman Origins did not require uPlay, people were of the opinion it would be the same case here.

So the moment it release, I downloaded it...then to my dismay during installation it asked for uPlay. Not impressed, I filed a refund request with Steam, and they rejected it on the grounds that I had "installed and played the game". Come on, how else was I supposed to know the game had uPlay?

You can say that people should know all Ubisoft games come with uPlay, but that's besides the point. And also, make no mistake - I do not have any hate towards uPlay. Aside from their patching system, I actually have no issues with uPlay whatsoever.

In short, I would like to see Steam and Ubisoft be more responsible in handling the listing of 3rd party DRM. If there is any truth to the allegations that Ubisoft is doing this knowingly, then Steam should take appropriate action against them, or at least grant refunds to unknowing users who demand it.

PS: A mod deleted a similar thread I made moments ago. This is a constructive post and I believe this issue does need addressing.

[himmatsj]

eram eredeti hozzászólása:

3rd-party DRM: Uplay

Check the store page.

How about reading my actual thread?

[eram]

You already got replies in your other thread, no need to make it again.

Check the store page for drm- uplay. it says it on the sale page.


edited- threads merged.

[eram]

Contact steam support if you are unable to see the 3rd party drm requirements.

Click here
http://support.steampowered.com/


edited- threads merged.