Sharing accounts gives key redeem problem?

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ilinx Mar 6, 2014 @ 3:12am

Hello,
I got a pixeljunk shooter steam key from tremor games. I reedemed it and everything went fine. I can't see the game in my library but i can find it in my friend's shared library. I tried to log out and log in again but the game is not there yet. I also tried to install the game and then go offline to play it. It says that i cannot play that game offline because, of course, it thinks the game doesn't belong to me. Any help?

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Showing 16-30 of 30 comments

ilinx Mar 6, 2014 @ 5:20am

I own more than 250 games. You're saying that I should forget about those and create a new account. How could it help?

#16

Manta Ray Mar 8, 2014 @ 8:45pm

@ ilinx so did you get it resolved?
I ask because i have the same problem!
I redeemed 8 games which where in a shared library with my roomate but they don't show up in my library. In acoount-> Store Transaction i can see them that they where redeemed but in Licenses-Subscriptions don't show up.
http://steamcommunity.com/discussions/forum/1/558749824883960195/

Last edited by Manta Ray; Mar 8, 2014 @ 8:51pm

#17

machine4578 Mar 8, 2014 @ 8:58pm

i had the same issue today when i bought a game.. it shows in my "store tranactions" but not in "Licenses-Subscriptions" or my Library(i even recieved an email confirming the purchase).. maybe this is some kind of issue with steam today??

Last edited by machine4578; Mar 8, 2014 @ 8:59pm

#18

Manta Ray Mar 8, 2014 @ 9:01pm

I think it's got to do with sharing library!

#19

ilinx Mar 9, 2014 @ 7:05am

I think too it's a shared library problem. I opened a ticket and the day after the game appeared in my library. Try to open tickets yourselves and see what happens. Let us know.

#20

Manta Ray Mar 9, 2014 @ 7:52am

I did open a ticket in the steam support. I'll let you know what happens once they contact me. Thanks for your response.

#21

ilinx Mar 9, 2014 @ 8:03am

You welcome. I had to sent 2 messages because the first time they told me "Check your steam install directory, you should find it there". Of course it was there, but it was not in my library. Anyway, problem solved for me. Hope you'll find a solution ASAP.

#22

Manta Ray Mar 12, 2014 @ 10:52pm

Here is the feedback as i promised. :)
Well my problem got resolved, i think by itself! My account got updated or something.
As i said i opened a ticket and after the initial automated email from support (which said thank you for contacting support and we will look into your problem sometime in the following days) i didn't received any other contact.
2 and 1/2 days later the games just appeared in my library!(no email, no answer in the ticket, no ticket closed by support)
After that i waited a couple of days, for some kind of response from support but nothing, so i had to close the ticket by myself since the problem was solved! :)

#23

ilinx Mar 14, 2014 @ 4:36am

Ok, thankyou for your response. So, it seems to me that shared library and th activation of a game owned by the sharer gives trouble. But seems also that steam is aware of that and so the only thing to do is to wait since our problems got a (slow) solution.

#24

Shierke Mar 14, 2014 @ 4:43am

Originally posted by ilinx:
Ok, thankyou for your response. So, it seems to me that shared library and th activation of a game owned by the sharer gives trouble. But seems also that steam is aware of that and so the only thing to do is to wait since our problems got a (slow) solution.

Not for me, I've been sharing libraries with my brother since the start of family sharing, and he's been sharing with me, and I usually get new game keys from Tremorgames every week, never had a problem with them showing when I activated.

#25

ilinx Mar 14, 2014 @ 4:57am

Have you ever activated a game your brother alredy owned? Also how can you possibly make one game every week with tremorgames?

#26

Shierke Mar 14, 2014 @ 4:59am

Originally posted by ilinx:
Have you ever activated a game your brother alredy owned? Also how can you possibly make one game every week with tremorgames?

Referals son, I earn 20% of the coins they earn, and I have like 200 referals.

Anyways, I've activated games my brother owned and doesn't own, no problem. I've only faced a problem with activating a Gift once, not a CD Key, and the game turned up within 20 minutes.

#27

Manta Ray Mar 14, 2014 @ 1:27pm

I had activated many keys (more than 100) that they where already in my roommate share account and never had any problem ..... until the last time!
The strange thing was that Steam showed my roommate online in my friends list while she was offline, sitting in the couch watching tv and had her computer shut down. It seemed strange to me and i thought that my local Steam installation got stuck, i exited (from menu Steam->Exit) and restarted Steam but nothing, it still showed her online. So i restated my PC and the router (so i even got new ip) i started Steam and still it showed her online!!!
Anyway i didn't give more attention, so i went and redeemed 8 games from Humble Bundle which were already in my roommate's shared library. But the games didn't show up in My Games library as they did in the past.
The thing is, in my Account-> Store Transaction the 8 redeemed games transactions got registered but not in Account->Licenses-Subscriptions! I have seen this thing happen before when a friend of mine activated by mistake a game that he already had in his library.
Also half hour later (while trying to find solution) i asked my roommate to login to Steam to see what will happen. Her account from my friends list went offline for a second and then online, so i guess it got unstuck(Steam servers realized she wasn't online the past hours :lol: )
My conclusion is that Steam with Share Library and activation of games that are in the shared library works fine .... most of the time(let's say 99.9%)!
But we can't ignore the fact that there are people who had problem and the thing that they had in common is that they had share library active (since it's a problem that Steam "thinks" that you already have the game and it doesn't show it in your Library or Licenses-Subscriptions)
So it must be a bug, glitch or something (maybe severs going down and not update correctly), that prevents the Steam from distinguishing the games from your Library and the Shared Library. Maybe it's the new way that Humble Bundle redeem the games through Steam (instead of giving you activation keys like in the past) who knows.
@Bill Cipher: The fact that it didn't happened to you or many other (even me until last week i could of sworn that it works great and there is no problem) doesn't mean that there isn't some kind of problem, it's just mean you are not unlucky enough to be in the 0.01% of cases that this happens for some technical reason. :-)

Last edited by Manta Ray; Mar 14, 2014 @ 1:29pm

#28