MrPlowa Jan 28, 2014 @ 9:21am
Cannot buy keys to open boxes on steam CS GO
Hello guys i want a support i cannot buy keys to open boxes in cs go, i cant also add usds to my account because is showing error that the was not possible and need to contact the support of steam, i already create a ticket but i get no response from Steam, i have some accounts that was banned from VAC but this new one is clear and safe account so no make sense that i can not buy things to use, i just to buy skins and keys boxes in cs go. With paypal or visa card I not able to do it.. So steam can you help me? one guy from suppport told me to delete all files from steam not steam.exe and apps i did it and the issue still.

Someone can help me please? Is so simple i want to buy keys and boxes and skins if i cannot make it in the shop or add usd in my account what another way that i can open my boxes, buy boxes and keys and skins..
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Job Jan 28, 2014 @ 9:24am 
Steam support will help you with the issue. This could take a few days.
You may need to wait a few days before being able to buy.
Last edited by Job; Jan 28, 2014 @ 9:24am
MrPlowa Jan 28, 2014 @ 9:34am 
Is not that, with a new account always i was able to add usds in my account and then buy a keys directly from the game not from the market, so i think is not that issue.. I think or i got locked account because i've created a lot of accounts with same mail i dont know but i really dont understand this issue.
MrPlowa Jan 28, 2014 @ 9:47am 
This is the error message:
An unexpected error has occurred. Your purchase has not been completed. Please contact Steam Support.

I get by paypal or visa.
MrPlowa Jan 28, 2014 @ 9:58am 
I made this steps and still not working:

Are you attempting to make the purchase through Steam or with a web browser using the storefront webpage?

If using Steam, try the following:

If using a PC
-Exit Steam, then go to the location that Steam is installed to. By default this is C:\\Program Files\\Steam directory (this is the default with a Steam installation - if you set a different installation directory, you will need to browse to it).
-Delete all of the files except for:
Steam.exe
And the folder \\SteamApps\\


If using a Mac:
-Exit Steam and go to the folder Users/[username]/Library/Application Support/Steam
-Delete all of the files in this folder except for SteamApps.


Restart your computer and test the issue.

Note: This process will not affect your currently installed games.

If the issue still persists, try using a web browser (Internet Explorer 7 or higher, or Safari or Firefox if on a Mac) to make the purchase using http://store.steampowered.com/;)

If it still fails, try logging into your Steam account and making the purchase directly through the Store interface.

Is so rare so i trying to make buy from steam interface also error.
Iujy Sep 25, 2014 @ 1:05pm 
me tooooooooooooooooooooooooooooooooooooooooooooo
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Date Posted: Jan 28, 2014 @ 9:21am
Posts: 5