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Ryujinkami Jul 18, 2023 @ 4:51am

Gift was declined and no refund

Hi, I gifted a game to my friend this steam sale but his gf also gifted him the same game. So he declined my gift and accepted his gf's gift.

The problem now is I asked steam for a refund back in June 30, it's already July 18. Does refunds really take this long?

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Showing 1-13 of 13 comments

Muppet among Puppets Jul 18, 2023 @ 4:55am

Is the ticket still open?

Ryujinkami Jul 18, 2023 @ 4:57am

Originally posted by Muppet among Puppets:
Is the ticket still open?

Yes

Muppet among Puppets Jul 18, 2023 @ 5:03am

That is good, but strange.
Maybe add to that ticket a new message, asking about its status.

Ryujinkami Jul 18, 2023 @ 6:27am

Originally posted by Muppet among Puppets:
That is good, but strange.
Maybe add to that ticket a new message, asking about its status.

Weird thing about is that I can't send or reply on the ticket.

Ogami Jul 18, 2023 @ 6:33am

If a game gift gets rejected its automatically refunded to the buyer.
Its usually a instant refund to the payment method used to buy the game.
Check that you not already got the money back for the gift.
Its an automated process with no manual refund request required.

Last edited by Ogami; Jul 18, 2023 @ 6:34am

Muppet among Puppets Jul 18, 2023 @ 7:56am

Originally posted by Ryujinkami:
Originally posted by Muppet among Puppets:
That is good, but strange.
Maybe add to that ticket a new message, asking about its status.
Weird thing about is that I can't send or reply on the ticket.

Not sure what that means. Is there no button?
Was there no reply, and it was closed?

Ryujinkami Jul 21, 2023 @ 8:31am

Originally posted by Ogami:
If a game gift gets rejected its automatically refunded to the buyer.
Its usually a instant refund to the payment method used to buy the game.
Check that you not already got the money back for the gift.
Its an automated process with no manual refund request required.

Thing is I used an E-Wallet but I requested Steam to refund me through Steam Wallet instead.

I never received the refund in my E-Wallet nor in my Steam Wallet.

Ryujinkami Jul 21, 2023 @ 8:32am

Originally posted by Muppet among Puppets:
Originally posted by Ryujinkami:
Weird thing about is that I can't send or reply on the ticket.
Not sure what that means. Is there no button?
Was there no reply, and it was closed?

It's a Help Request

Last edited by Ryujinkami; Jul 21, 2023 @ 11:41am

cSg|mc-Hotsauce Jul 21, 2023 @ 8:34am

Originally posted by Ryujinkami:
Originally posted by Muppet among Puppets:
Not sure what that means. Is there no button?
Was there no reply, and it was closed?

It's a Help Request

You shouldn't post your account name any place online. You should delete that image and edit out the account name.

Ryujinkami Jul 21, 2023 @ 11:41am

Originally posted by cSg|mc-Hotsauce:
Originally posted by Ryujinkami:

It's a Help Request

You shouldn't post your account name any place online. You should delete that image and edit out the account name.

:summercat2023:

Thanks brother

#10