No more notifications about unread messages in chat

[Wahnfried1883]

Since the new steam update I get no more notifications about unread messages. Is this intended? If so, this would be a really bad change from Valve. You can't manually check your friends list for messages every time...

[J4MESOX4D]

Same thing here. I got a message the other day and I only saw a 'notification' 4 days later which appeared as an orange one in my notification panel. It was not there any time in the days previous despite the message being sent. I'm literally going to have to go through every friend on my list to see if I received a message from them.

Notifications have been completely busted in general since the client update - sometimes I don't get any, then I get ones from days previous that have already been seen and others I just get random green alerts that lead to nothing. Total shambles from Valve and I wonder how many people don't realise they have been sent chat messages and the sender thinks they are being ignored..

[Crazy Tiger]

Sadly they also updated the support pages. Until a few days ago, those still had the old notification centre, so I used that one to find the chat notifications. Now that's updated, I have to open the friends list to see if I had a chat message.

Which is completely bollocks. I'm not a chatty type and rather reactive. So unless I really have something to say/ask, which is rare, or I get a notification I don't actually open the friends list. Which I don't do often, so I now often miss chats.

I'm still hoping it's a bug, but I'm fearing it's intended.

[Morgul]

I've been scolded twice now because I didn't answer, but I just don't get a green notification for 7/10 messages.

[kitt]

Its annoying.

I use the "show as offline" mode but now I'm forced to use the invisible mode and check every now and then if I got a message.

I missed messages for days because of no notifications. I don't know how companies are capable of downgrading their sites/clients with each and every update..

[orono]

Annoying and an obvious downgrade. Please solve it Steam, not everyone connects to the chat daily and we can miss important messages.

[Morgul]

I contacted Steam Support and explained the problem to them in detail. They asked me for pictures and I sent them those too.
This is the official answer. Maybe you understand them better than me...:

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Thank you for informing us about this issue. Unfortunately there is currently no solution for this.

In addition to the reports that go directly to support, the Steam team also uses various community sources to determine the frequency and severity of issues. These issues are continuously addressed through Steam updates. Unfortunately, the support team cannot provide any information on upcoming or planned bug fixes.

I am sorry that we could not provide a solution to your problem.

Steam Support
cri
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[Morgul]

If the text sounds strange, that's because I translated it with google translate.

[J4MESOX4D]

Originally posted by Morgul:

I contacted Steam Support and explained the problem to them in detail. They asked me for pictures and I sent them those too.
This is the official answer. Maybe you understand them better than me...:

---------------------------------------------------------------------------------------------------------------------------------

Thank you for informing us about this issue. Unfortunately there is currently no solution for this.

In addition to the reports that go directly to support, the Steam team also uses various community sources to determine the frequency and severity of issues. These issues are continuously addressed through Steam updates. Unfortunately, the support team cannot provide any information on upcoming or planned bug fixes.

I am sorry that we could not provide a solution to your problem.

Steam Support
cri
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Looks like their usual throwaway response when there's nothing they can do. Not even sure why they asked for pictures as words are more than enough.

This client update has been an absolute catastrophe. Today I have been receiving notifications from dead threads where the last response was up to 6 days ago - literally every thread I have been in has received ghost notifications get I still get no notice if someone leaves a chat message for me when I'm offline so it looks like I'm ignoring them.

If there is nothing happening in the beta then this will probably persist up to and beyond Christmas at this rate. I wish there was an emergency client roll-back cos I'd take that in a shot.

[Morgul]

Yes, I've already tried to do a roll-back. The new features are ok but I could do without any of them. but I don't want to do without the things that don't work anymore!

[JVC]

Still an issue. It is quite annoying.

[orono]

Originally posted by JVC:

Still an issue. It is quite annoying.

Yes, it is ridiculous, a downgrade.

[z]

rip offline moders
just more reasons for me to not use this proprietary pozware

[orono]

Still losing chat messages and/or reading them too late because of this downgrade.

[lu nine]

Originally posted by J4MESOX4D:

Same thing here. I got a message the other day and I only saw a 'notification' 4 days later which appeared as an orange one in my notification panel. It was not there any time in the days previous despite the message being sent. I'm literally going to have to go through every friend on my list to see if I received a message from them.

Notifications have been completely busted in general since the client update - sometimes I don't get any, then I get ones from days previous that have already been seen and others I just get random green alerts that lead to nothing. Total shambles from Valve and I wonder how many people don't realise they have been sent chat messages and the sender thinks they are being ignored..

[orono]

Originally posted by orono:

Still losing chat messages and/or reading them too late because of this downgrade.