Slow download speed in Japan

[Reador]

Hello,

Is there a way to know about the Steam servers state ? Like if they are currently slow or fast. Because my download speed is always different on Steam, even though I test my actual speed it and its actually much better than what Steam is showing.

I leave in Tokyo and I have set the download region correctly to Japan - Tokyo. My normal speed is around 80 MB/s but I rarely get that, instead most of the time its around 20 MB/s (its ok but still far from my real speed) and sometimes its super slow like under 1 MB/s.

So obviously in this case I check my connection speed first, and its perfect so I try on another gaming platform to download something and the connection is also perfect.

So I dont know what is that factor that makes my speed so unstable and always different only on Steam, are the steam japanese servers so bad or something ?

Thank you so much for reading and if you have any tip!

[Iceira]

this is know as from ISP into steam , and thats ISP you need to talk with.

do note Japan is seen as high density area, but its still your isp problem aslong you dont have own problem into own ISP.

this is a classic case

you ( speed test ) seem to rule out that part
ISP ( this is congested area into steam ) still isp issue or partner still your isp problem.
or steam issue ( get isp help to ruleout its them and steam that cant keep up )
contact steam support.

this is a roughly explantion and rarely a combination of them. and i bet this is still isp issue and congested area into steam.

[Iceira]

https://store.steampowered.com/stats/content/

use mouse at graf and date/time zone note diffrent dates

[Phantom]

Alright, but have you tried other download regions, even in another continent?

Download servers can get congested, so test various ones is a good idea.

[taki]

Originally posted by Reador:

... download region correctly to Japan - Tokyo. My normal speed is around 80 MB/s but I rarely get that, instead most of the time its around 20 MB/s (its ok but still far from my real speed) and sometimes its super slow like under 1 MB/s.

80 mb/s omg, that's insane! i am from the same country, and the highest speed i had was 10 mb/s, the lowest ~ 4-5 mb/s.. but 80 mb/s.. this is insane.. you could download gta v in ~ 15 min

[Reador]

Originally posted by Iceira:

you ( speed test ) seem to rule out that part
ISP ( this is congested area into steam ) still isp issue or partner still your isp problem.
or steam issue ( get isp help to ruleout its them and steam that cant keep up )
contact steam support.

Thanks for your answer! I am not sure to understand well but I would like to contact support as you said, but I cant find a way to do that, they always redirect to their support page with Q&A...

Originally posted by Iceira:

https://store.steampowered.com/stats/content/

use mouse at graf and date/time zone note diffrent dates

Thanks for the link! That is useful.

Originally posted by Robin3sk:

Alright, but have you tried other download regions, even in another continent?

Download servers can get congested, so test various ones is a good idea.

I tried other regions but sadly the more I go far the more speed I lose and so my problem is the same at the end. I also tried other servers in Japan and it is the same speed.

Originally posted by taki:

Originally posted by Reador:

... download region correctly to Japan - Tokyo. My normal speed is around 80 MB/s but I rarely get that, instead most of the time its around 20 MB/s (its ok but still far from my real speed) and sometimes its super slow like under 1 MB/s.

80 mb/s omg, that's insane! i am from the same country, and the highest speed i had was 10 mb/s, the lowest ~ 4-5 mb/s.. but 80 mb/s.. this is insane.. you could download gta v in ~ 15 min

I know right! I was very suprised when I tried the connection for the first time and the best thing is that my landlord is paying for it! But sadly I cannot use as much as I want because of my current issue with Steam, but for the rest its perfect.

[Iceira]

Well if network was simple then all was a network technician, but i think you got the part with check own end , and ask own ISP

and use speedtest to ruleout into ISP issue. and you get what you paid for.
problem is still from ISP and its partner into steam , and that is still your ISP issue.

whats the point in have 1GB network if isp only have 10mb into steam DL server . this is not even about speed anymore now we talk about reduce line to 10 they cant deliver anyway, im sure ISP will not have people reduce line, so do contact own ISP, complain in a nice tone.
who said your Region is not in trouble alread . Asia is a high density populations , and network speed will take time to solve. i bet you notice that in the graf. almost double the US or EU,
but again not you problem. but im sure covid19 and congested area could be part of the problem , only ISP can solve this.

is this your line or is ""my landlord is paying for it! "" use the line sametime can explan alot of the throttle you notice, it might not be a steam issue but 2 on the line.
just because people are not online will not stop pc from autoupdate or things like that.

simple test , with landlord accept, remove all other cable and connection and get a more clean test, do not do this without ask first, you dont want to get into trouble with owner of the line.

[Reador]

Well I know that the problem comes from Steam because even when my download speed is bad on Steam, I check on other download platform and the speed is much better and perfectly fine.

As I said, I always check my own connection end when I am having troubles with Steam, and if my connection is bad at that time, then yes its my own issue, but if its actually perfecly fine, then how can the problem be on my end?