Help please, I Suddenly find all my wallet money gone, History showed i bought a dota 2 item.but i didnot i downt even own dota 2 in my library

[addhatic]

I Just found all my money gone form my wallet. purchase history shows that dota 2 item was bought yesterday. But i did not buy this item. i dont know how but they purchased the item from my account. searching google i found this is a common scam. I DONT EVEN HAVE DOTA2 in my library and i have 2FA enabled. i still have control of my account, so how could this happen ?

Please help, any chance i can recover my money.

[Cathulhu]

Hijacked, not hacked. You leaked your account credentials somehow.

Do not trade until your account is secured.

Take the following steps to secure your account:

1. Scan for malware. https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://store.steampowered.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://store.steampowered.com/twofactor/manage
6. Revoke the API key (there should be no key). https://steamcommunity.com/dev/apikey

Steam does not return inventory items or wallet funds: https://help.steampowered.com/faqs/view/3B6E-B322-2400-8D24

If you no longer have access to your account, read this:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

[J4MESOX4D]

You leaked your credentials to a scam site or they were captured with tailored malware. Do the above steps to secure your account.

[addhatic]

I have already done things above. any chance i can recover my money ?

[Ettanin]

Valve does not replace items nor wallet balance.

[ReBoot]

Originally posted by addhatic:

I have already done things above. any chance i can recover my money ?

Nope. Your best option now is to learn from this.

[VaLiuM]

Originally posted by addhatic:

I have already done things above. any chance i can recover my money ?

No chance, you need to find out how your credentials got leaked and make sure it doesn't happen again in the future.

[Cathulhu]

Originally posted by addhatic:

I have already done things above. any chance i can recover my money ?

Originally posted by Cathulhu:

Steam does not return inventory items or wallet funds: https://help.steampowered.com/faqs/view/3B6E-B322-2400-8D24

[jr.miqell]

where is item? There has to be track within steam... if nothing else, contact authorities (yes boys in blue) .let them do proper crime once in while. They need to rest from all the misgendering .