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Emrys Nov 16, 2023 @ 2:48am

Steam Guard sending alphanumeric codes for number only input

Tried to use Steam Guard on my phone. The first code they sent me was all letters.

The form input for the passcode only accepts numbers.

Please fix the form input to accept alphanumeric codes if that is what you are sending.

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Showing 1-15 of 20 comments

Yujah Nov 16, 2023 @ 3:24am

If said form does not accept Steam Guard codes (which are, yes, 5 alphanumerics) then chances would seem good that it's not a Steam Guard code-input form. I.e., what?

Samurai Yugi Moto Nov 16, 2023 @ 3:29am

Emrys Nov 16, 2023 @ 3:30am

It is the form in the Steam Android app when I go to menu > Steam Guard and click on Add Authenticator. I have a screenshot of the input screen that only gives the number keyboard as if it was a phone number input. Copy/pasting the code from the email just gets deleted because the input will only accept numbers.

Yujah Nov 16, 2023 @ 3:33am

OK; will have to pass on that then. It's definitely not a general problem.

Emrys Nov 16, 2023 @ 3:44am

Thank you. It is a weird issue.

It reminds me of when coding in html5 and defining an input to only take numbers, and the "smart" form automatically gives you the number keyboard.

Yujah Nov 16, 2023 @ 3:52am

This,

YouTube™ Video: How to Activate Steam Guard Mobile Authenticator (Best Tutorial)

Do you want to know how to activate and enable the steam guard mobile authenticator? This is very easy to do. Download the steam app on your phone through the google play store or apple store.

shows a fully numeric SMS (!) code being received when adding, as does another of these videos. Are you perhaps looking at the wrong code, i.e., not at SMS?

Last edited by Yujah; Nov 16, 2023 @ 3:52am

Emrys Nov 16, 2023 @ 3:57am

It sent all of the codes to my email every time I tried to activate Steam Guard. It never sent me a text and I'm not sure if I have it set up to.

Yujah Nov 16, 2023 @ 4:00am

You can change your Steam Guard from email to phone and vice versa in Steam -> Settings -> Security -> Manage Steam Guard.

Hope you get it working.

Emrys Nov 16, 2023 @ 4:03am

Thank you for your help Yujah.

Btw, if it helps troubleshooting - email is already enabled and I don't have my phone# linked.
/endpost

Last edited by Emrys; Nov 16, 2023 @ 4:07am

明天不熬夜 Nov 16, 2023 @ 5:05am

okey

#10

Muppet among Puppets Nov 16, 2023 @ 9:16pm

Originally posted by Emrys:
Thank you for your help Yujah.

Btw, if it helps troubleshooting - email is already enabled and I don't have my phone# linked.
/endpost

You can not use auth app without phone number.
Setting up app sends an sms with a code.

#11

76561198906921346 Mar 16, 2024 @ 11:11am

did you find a fix for this?

#12

Emrys Mar 17, 2024 @ 7:44pm

Originally posted by eejjoo:
did you find a fix for this?

When I had this issue I had to find my old password written down somewhere to log into the desktop app. Since then I have added my phone# though I didn't want to and Steam Guard seems to be working now for the QR codes.

#13

76561199501580775 Apr 19, 2024 @ 8:36am

can someone help me? i have tried soomany time for a ♥♥♥♥♥♥♥ steam guard and the problem is the code is always sending the alphabet code and i can't type an aplhabet. please someone if there a solution pls tell me how, i will soo greatfull

#14