refund request still pending after 1 week [solved]

[CaptainFreeGames]

so on the 23th of july I starded a refund request for a game I'ved bouged on the 22th of july but now (7 days later) I didn't recieve my money and is says still "You have a pending refund request for this product." I did get a email that the request is receved but no mail if the refund has been denied or not. what must I do?

[ReBoot]

What about waiting til it stops pending? Also, its "refund".

[CaptainFreeGames]

can it be becaus I live in the EU? or does that not matter?

[Coffee]

What is the game?

[Naedmi]

Originally posted by justARNOUD:

can it be becaus I live in the EU? or does that not matter?

Doesn't matter. The refund just takes time. Like all support features that Steam has.

[ReBoot]

Originally posted by justARNOUD:

can it be becaus I live in the EU? or does that not matter?

Pending requests is a concept that exist worldwide.

[CaptainFreeGames]

Originally posted by °•👽 Louna 👽•°:

What is the game?

Luckslinger

[Coffee]

Originally posted by justARNOUD:

Originally posted by °•👽 Louna 👽•°:

What is the game?

Luckslinger

Which reason you gave for the refund request?

[CaptainFreeGames]

Originally posted by °•👽 Louna 👽•°:

Originally posted by justARNOUD:

Luckslinger

Which reason you gave for the refund request?

bought by accident

[Coffee]

Originally posted by justARNOUD:

Originally posted by °•👽 Louna 👽•°:

Which reason you gave for the refund request?

bought by accident

How it could have been bought by accident tho? Maybe it's a reason that is hard to understand.

[CaptainFreeGames]

so could that be the reason It takes so long?

[Naedmi]

Originally posted by justARNOUD:

so could that be the reason It takes so long?

The number of users requesting support and the lack of numbers working in Steam support are the reason it takes so long. Average support response times are locked at 2 to 4 weeks.

[CaptainFreeGames]

so then I just wait, thx for the help everyone ;)

[Coffee]

Originally posted by TheDean:

Originally posted by justARNOUD:

so could that be the reason It takes so long?

The number of users requesting support and the lack of numbers working in Steam support are the reason it takes so long. Average support response times are locked at 2 to 4 weeks.

Dunno, already asked for a refund and it got done within an hour.

[Coffee]

Originally posted by justARNOUD:

Originally posted by °•👽 Louna 👽•°:

Which reason you gave for the refund request?

bought by accident

You got the refund finally? The game in your library on your profile switched to demo.


I guess if you select the reason "bought by accident", make sure you don't have played it otherwise select a correct reason.

Because if you buy by accident a game, i doubt you also play it 1 hour by accident too xD.
This might be why it took longer as the reason was weird considering the fact you played an accidently purchaed game, it might ahve been to be really verified by support and not an automatic refund system (which it's probably the case but it's only assumption) after 2-3 hours you've send the refund request.

[CaptainFreeGames]

Originally posted by °•👽 Louna 👽•°:

Originally posted by justARNOUD:

bought by accident

You got the refund finally? The game in your library on your profile switched to demo.


I guess if you select the reason "bought by accident", make sure you don't have played it otherwise select a correct reason.

Because if you buy by accident a game, i doubt you also play it 1 hour by accident too xD.
This might be why it took longer as the reason was weird considering the fact you played an accidently purchaed game, it might ahve been to be really verified by support and not an automatic refund system (which it's probably the case but it's only assumption) after 2-3 hours you've send the refund request.

I'm still waiting and no, I didn't played/installed the game.