Steam support not answering my ticket!

[76561198080640575]

Hey.
My acount got hacked like a month ago, i made a ticket with all the information steam support needed and asked for but they are not answering!!
what should i do? because i just want my f£^&ing acount back, but if this is the way steam treats his users, then i'll be gone pretty f^^$£ng soon!

[Marble]

You have the choice of waiting, or taking your money elsewhere.

Valve are notoriously slow to respond to support tickets. Customer care is an afterthought for them, as they prefer to automate the process as much as possible.

To be fair, your account security is your own responsibility in the first place.

[76561198080640575]

Canti, i don't know what happened but for some reason that guy knew my password, steam isn't the only thing that got hijacked, he has been on my facebook, he has deleted my Gmail acount and he triet changing my WoT password with easyily 500 euros in premium tanks, gold, and premium days... so it isn't my acount security because i have NEVER told my password to anyone, and my password isn't easy to guess as it is just random numbers and letters...

[[]]

So has it been a month for them to reply? Has the hacker still have access to your account? (They shouldn't be), see if the hacker isn't closing your ticket.

[76561198080640575]

ACESiXty3, i don't know if the hacker has access to my acount, he hasn't logged in for over 15 days i guess, and he is not closing my ticket...

[Marble]

Oprindeligt skrevet af SpaceTurtle:

Canti, i don't know what happened but for some reason that guy knew my password, steam isn't the only thing that got hijacked, he has been on my facebook, he has deleted my Gmail acount and he triet changing my WoT password with easyily 500 euros in premium tanks, gold, and premium days... so it isn't my acount security because i have NEVER told my password to anyone, and my password isn't easy to guess as it is just random numbers and letters...

Then you have a keylogger or other malware that is recording what you type and sending it to the attacker. This is still your responsibility. Either you were tricked into clicking a malicious link or your PC is not secure.

[[]]

@SpaceTurtle, have you given all the information required that Steam Support needs to know? How the hell did he manage to get into your Facebook?

[[]]

@Canti, you might be right. SpaceTurtle, scan with an Anti-virus and Malwarebytes.

[76561198080640575]

@Canti, no i don't had any keyloggers or any other malware, i scanned my PC with AVG AntiVirus (The one that you need to PAY for) and even with Norton security

[76561198080640575]

@ACESiXty3 jep, i did give all the information required!

[27]

бла бла бла

[76561198080640575]

@ZoollTV ??

[[]]

@SpaceTurtle, Steam Support may take a while to respond. There isn't really a detailed answer on when they will reply. As long as your Steam Support ticket is open, they will respond.

[[]]

@SpaceTurtle, Steam Support may take a while to respond. There isn't really a detailed answer on when they will reply. As long as your Steam Support ticket is open, they will respond.

[76561198080640575]

well, i doubt it, and why are they not faster? THIS TICKET IS ABOUT A F$%^ING HIJACKED ACOUNT!!!!!!!!! but apparently, that is not important to them, they only thing in their heads is: MONEY!

[76561198080640575]

@ACESiXty3