Big Picture crash on exit

[Mikey]

This problem only occurs when using Big Picture. I have no errors when using the standard Steam.

When trying to exit Big Picture, whether using 'Return to Desktop' or 'Exit Steam', the program crashes and a Windows Error appears with 'Steam Client Bootstrapper' is not responding' and asks to close the program or wait for a response.

Also upon closing the Big Picture, I see that it has automatically changed my 'Main Display' to that which Big Picture was running on. But I'm guessing that this is necessary to run the game in full screen on that display, so that's fine.

Windows 7 Home Premium 64-bit
Steam API v015
Not Beta

Maybe I should try the Beta?

[Святой™♂]

:D

[Mikey]

I have also found the same bootstrapper error when attempting to 'Gather System Information' from the normal Steam client.

[Seven7]

i'm use current beta - it works stable (usually BP do not works on my notebook)

Steam Client Beta Update
June 26th
General
Fixed installing games with very large files from retail disc
In-Home Streaming
Added support for XInput based arcade sticks and wheels on Windows clients
Added support for NVIDIA hardware encoding for D3D fullscreen games on GeForce 650+ cards and the latest beta NVIDIA driver (340.43)
Enabled fast desktop capture on Optimus laptops with the latest beta NVIDIA driver
Fixed regression causing a hang in Wolfenstein: The New Order
June 25th
We've just published a new beta which includes the following changes.
General
Fix buffer overflow from malformed voice packets
Big Picture
Fix the Steam client update notification message to hide rather than staying always visible
June 23rd
We've just published a new beta which includes the following changes.
General
Fixed memory issue and crash when voice API's were sent corrupt data, thanks to Luigi Auriemma from Revuln for the report
In-Home Streaming
Fixed "The streaming client exited unexpectedly (2)" in some cases where D3D9 and OpenGL aren’t available
June 20th
We've just published a new beta which includes the following changes.
General
Fixed a bug in the in-game overlay which could lead to a game crash in ShellExecute calls with unexpected parameters
Changed in-game overlay to prefer first created and still in-use swapchain and avoid presenting on multiple swapchains at once.
In-Home Streaming
Implemented streaming controller support for games using the Unity engine
Fixed black screen with some launchers when using the Windows 7 Basic theme
Mac OS X
Fixed crash plugging and unplugging a game controller
June 9th
We've just published a new beta which includes the following changes.
General
Fixed some free games disappearing from users libraries in this beta
Big Picture
Fix a case where the system context menu for the Big Picture window could be activated on game exit and input would then go to it rather than Big Picture
Fix the Remove Friend and Block All Communication buttons in the Profile actions section to function
June 5
We've just published a new beta which includes the following changes.
General
Fix "Recently Played" list generation
Removed defunct “Media” filter from the library filter menu
Added Tools to the Installed and Recently Played library lists
In-Home Streaming
Worked around NVIDIA driver crash when streaming games from laptops with NVIDIA GPUs
Fixed regression causing crazy colors when streaming some games
Fixed the escape key canceling fullscreen mode on Mac OS X
Fixed window size when leaving fullscreen mode on Mac OS X
Streaming uses UDP ports 27031 and 27036 and TCP ports 27036 and 27037
Virtual Reality Mode
Added support for VR mode on Linux
Added support for VR mode on OSX
June 3
We've just published a new beta which includes the following changes.
General
Fixed regression causing certain games to crash on startup
Fixed downloading games in development
Fixed some cases where Steam wasn't asking the user if they wanted to let the game update when re-launching after a game crash
Mac OS X
Fixed a crash affecting some users running OS X Mavericks
Big Picture
Decreased sensitivity of trigger buttons for fast paging in library all games view
Decreased sensitivity of analog triggers for mode switches in daisywheel text input
Fixed hotkeys involving ctrl/alt/shift modifies not functioning in the in-game overlay as intended
Windows: Ensure that we try to forcefully take window focus back on game exit, which deals with some cases where games with launchers could lead windows to restore focus to a random non-Steam window
Windows: Performance improvements for the in-game overlay in D3D9ex, D3D10, D3D10.1, and D3D11 games
In-Home Streaming
Fixed regression causing a crash using Alt-Enter with the performance stats visible
June 2
We've just published a new beta which includes the following changes.
General
Fixed in-game overlay sometimes not activating on first hot-key press after game launch
Games can be preloaded to any available Steam Library folder
Big Picture
Added new library section for browsing and managing user screenshots
In-Home Streaming
Worked around a crash in the latest NVIDIA driver (337.88)
Implemented brightness controls for games like Dark Souls II and Thief
You can toggle windowed mode on the client with Alt-Enter and resize the streaming window
Desktop shortcuts will stream games if they are currently available for streaming
Added 2’ streaming EULA dialog so you don’t have to go to the remote computer to accept it after installing a game.
Fixed the menu bar showing on the client on Mac OS X 10.6
May 28
(EDIT: This update was re-released at 9:45AM Pacific Time on May 29 to include an additional crash fix.)
A new client beta update was released today. Changes include:
In-Home Streaming
Fix stuttering and out-of-order frame display seen with some hardware setups
Improve compatibility with some Wi-Fi setups which could block video packets, causing black screens
All Platforms
Fix a reported crash bug in the main Steam Client
Windows
Improve compatibility with older AMD and Intel processors that broke in the May 21 Steam update
May 26
We've just published a new beta which includes the following changes.
General:
Fix Steam crashing on launch on computers without SSE2 support.
May 21
We've just published a new beta which includes the changes below.
This will be the last update of this beta and the beta client will go public for all users soon today. We'll let you know when the next beta begins with a new set of changes.
Big Picture:
Fix a bug where opening URLs from chats or some other sources in the overlay would also open in the main Steam window outside the game
May 20
We've just published a new beta which includes the following changes.
Big Picture:
Support for better navigation from community activity feed items to the store or other parts of Big Picture
May 19
We've just published a new beta which includes the following changes.
In-Home Streaming
Fixed rare crash streaming the desktop
Fixed a case where the video would stop streaming, leaving audio and control unaffected
May 17
We've just published a new beta which includes the following changes.
In-Home Streaming
Fixed frame jitter in fullscreen games running on systems with AMD video cards
May 16
We've just published a new beta which includes the following changes.
Big Picture
Default all games filter to "On Platform" rather than "All Games" if you are not on Windows.
In-Home Streaming
Fixed timeout streaming a game that was running before Steam started
Fixed overlay navigation with a remote Steam Controller
Fixed mouse motion when streaming Delver
May 14
We've just published a new beta which includes the following changes.
General:
Fix a regression causing the in-game overlay to crash in certain cases on receiving a new chat message
In-Home Streaming:
Fix a rare infinite loop that could break streaming
OSX:
Fixed launching on OS X 10.5.8
May 13
We've just published a new beta which includes the following changes.
Big Picture:
Fix a regression leading to incorrect layout some of the time when viewing store pages
Fix just scrolling by any friend in the Big Picture friends list who has chat history causing the desktop chat for the same friend to open
Change pending friends invitations to collapse into a single friends list entry if there are more than 5 in total
Fix Web/Friends footer buttons not showing in some cases where they were functional and should be shown in the footer
Fix a case where after accepting a friend invite on the web it’s state in Big Pictures friends list would only be partially updated and it would still indicate it was an invite
Linux:
Fix double input events on Ubuntu 14.04
May 12
We've just published a new beta which includes the following changes.
Big Picture:
Improved Big Picture movie audio / video synchronization along with some general video playback improvements.
Edit: We had to push a quick second hotfix to this update. If you updated right after the initial announcement and see this update twice that will be why.
May 9
We've just published a new beta which includes the following changes.
General:
Fix a regression leading some games that utilize DirectInput 8 and pass cdecl callback functions to crash. This also fixes these games crashing with in-home streaming.
Fix handling of corrupt data during downloads
May 6
We've just published a new beta which includes the following changes.
Big Picture:
Improved performance in some cases with the Big Picture window out-of-focus/in-game. The biggest gain here is on Linux, but all platforms should see some benefit.
Fixed focus when entering the quit menu sometimes not being on the first item
Fixed Steamworks games that utilize the Daisy Wheel for text entry in Big Picture not showing it successfully if they were launched via a launcher or other multi-process scenario

[Mikey]

Thank you Seven7. I didn't actually see anything in that list regarding my specific issue but I will try the beta if there aren't any other options.

I'm just hesitant because I'm not sure if this is a problem caused by Steam or my computer. If it is caused by my computer then the Beta probably wont help, right?

[Seven7]

Yes. your PC or your hands :)) But sometimes it http://steamcommunity.com/id/john :P

[Mikey]

It was caused by a clash with some software called WindowBlinds. Big Picture doesn't seem to like it when I'm running a customized desktop theme.

Finally figured it out, haha. Thought I'd post this in case someone else has the same issue in the future.

[punk.ass275]

i literally pressed "exit big picture mode" and as a result, instead of just exiting big picture mode like the exit button always used to do, it crashed and reset my computer entirely. Now I'm scared to press the "exit" button in general every time I accidently enter big picture mode.

[Mike]

This thread was quite old before the recent post, so we're locking it to prevent confusion.